Assistant Manager- Customer Service

Job type: Permanent
Contact name: Jyothi Kumari

Contact email:
Job ref: 35945
Published: 17 days ago
Startdate: 24/12/2021


Assistant Manager- Customer Service – Mumbai - (3-5 years)


An exciting opportunity to work for one of the fastest growing e- commerce platform-based home furniture company. An individual having a deep dive exposure to customer service, Operations & Process Management and handling escalations shall be an ideal fit for this role. 

If you think this sounds interesting, please read on and apply!


Location: Mumbai



  • Ensuring that the customers receive the highest level of service against agreed KPI's and with the aim of meeting or exceeding customer expectations in all forms of communication.
  • Supervising day-to-day operations in the customer service department.
  • Analyzing customer support data via all channels in order to articulate key areas of concern, focus the team and identify business decisions impacting the customer negatively.
  • Improving customer service quality metrics by ensuring effective Quality Assurance practices, studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
  • Assisting in hiring of new staff, recommend training courses where appropriate, conducting regular appraisals of the Customer Services Team, monitoring progress and ensuring training records are kept up to date.
  • Managing, coaching and leading the team with regular ones to ones, support, feedback and motivation


Must possess 3-5 yearsexperience in online customer service or operations

  • Knowledge of ecommerce systems, content management systems, customer service software, and best practices
  • Thorough understanding of entire ecommerce processes from conversion to fulfillment to customer service

Reach Us:

If you think this role is aligned with your career, kindly write me an email along with your updated CV on for a confidential discussion on the role.


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