Assistant Manager– Telecom Support (NICE) – 4+ Years

Location: Mumbai
Discipline: IT Admin/ IT Support, Analytics
Job type: Permanent
Contact name: Isha Joshi

Contact email: isha.joshi@crescendogroup.in
Job ref: 38168
Published: over 1 year ago

Assistant Manager– Telecom Support (NICE) – 4+ Years

We are seeking a professional with at least 4+ years of IT work experience. A perfect role fit for an individual holding an experience of Nice, MS OS, Office, outlook mail, VMware, Citrix etc and having an IT basic knowledge on network, IP telephony, server, Recordings etc.

Location – Mumbai

Your future employer

One of the leading Business process management company having a client base of around 400 and 50+ delivery centers across the world.

You’ll be responsible for:

  • Tracing and solving for any report issue.

  • Cooperating with vendors and to respond for any IT daily operation

  • Ensuring the compliance for any IT policy/requirement.

  • Successfully handling those non-routine issues, escalates to management on a timely manner

  • Ensuring all work is performed in accordance with targets and adheres to SLA.

  • Complying with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.

Requirements

  • Graduate in any stream, B.E/B.Tech, etc.

  • 4- 6 years of IT work experience

  • Must have exposure in Nice

  • Provides L1/L2 IT onsite support for business location

  • Process required IT report and other required information, when needed

  • Good understanding/practice of MS OS, Office, outlook mail, VMware, Citrix etc.

  • IT basic knowledge on network, IP telephony, server, Recordings etc.



What is in it for you?

 

  • A fast-growing industry with a rapid career growth.

  • A fast paced, Innovative work environment.

 

Reach us-

 

If you think this role will add value to your career, kindly write me an email along with your updated CV on isha.joshi@crescendogroup.in for a confidential discussion on the role.

 

Disclaimer:

Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.