Associate Director-Customer Success

Discipline: Sales & Marketing
Job type: Permanent
Contact name: Imran Javed

Contact email: imran.javed@crescendogroup.in
Job ref: 35221
Published: 14 days ago
Startdate: 01/09/2021

Customer Success- Supply chain-Gurugram-5+ years

 

 

Customer success job opportunity with India’s largest supply tech organization that is looking for a professional with 5+ Years of experience in customer success for consulting.

 

Our distinguished client is looking for a professional coming from consulting domain who’ll be responsible for driving customer centricity by leading the post sales efforts and driving NPS for the organization.

 

If you think this is the right opportunity for you, read on and apply.

 

Location: Gurugram

 

Your Employer: Largest supply technology driven platform for made to order products and packing solution.

 

Responsibilities:

  • Driving customer Centricity by leading the post sales efforts and driving NPS.
  • Understanding the customers and sharing insights with the sales team to drive strategic conversation.
  • Improving customer engagement and driving growth and experience through product
  • Developing strong relationships with stakeholders and providing superior customer service

 

Requirements:

  • Preferably a seasoned people leader with 5 - 8 years of experience in various customer facing roles
  • Strong project management and stakeholder management skills 
  • A self-starter with a proven ability to execute both strategically and tactically,
  • Excellent balance of people, organizational, and technical skills, and can execute and deliver successfully in situations where authority is not a given 
  • A strong customer advocate with the ability and willingness to engage directly with customers
  • High integrity, authenticity, and humility. Able to thrive in a "do whatever it takes" environment
  • Data-driven and analytical. Adaptable to changing market and customer requirements
  • Excellent time management, communication, and presentation skills

 

What's in for you:

  • A Meritocratic culture with clear career progression.
  • International Multicultural work environment with required exposure in the heart of the financial capital of the country.

If you think this role will add value to your career, kindly share across an updated copy of your resume on imran.javed@crescendogroup.in and I will get in touch with you for a detailed discussion.