AVP- Insurance Operations- 16+ Years- Pune

Location: Pune
Discipline: Insurance, General insurance, Strategy & Operations
Job type: Permanent
Contact name: Naina Khurana

Contact email: naina.khurana@crescendogroup.in
Job ref: 39812
Published: 1 day ago

AVP - Insurance Operations (16+ Years) - US Shift

Leadership opportunity for an Insurance Operations management professional who will be overseeing SLA delivery, managing relevant stakeholders and the incumbent will be some who will be managing managers. If this sounds interesting, read on!


Location: Pune

Shift Timing: 4.30 PM – 1.30 AM


Your Employer: A leading, global group with a strong foothold in specialty insurance and re-insurance services serving millions of customers across the full spectrum


  • Working with the organization to achieve the agreed SLAs, ideate and drive process improvements, calibrate and streamline processes across similar functions and mentor team members

  • Process Management & Improvement

  • Responsible for delivering on complex cases in the team with accuracy thereby ensuring client satisfaction

  • Ensuring up-skilling of teams as per requirement

  • Escalating delays and queries appropriately after due investigation

  • Managing process related issues and changes



  • Graduate profession with minimum 16+ years of experience in any BPO/KPO/BFSI industry

  • 5+ years of latest experience with BFSI Client/Industry handling operations

  • 8+ years of people management experience

  • Comfortable working in US Shift 4.30 pm – 1.30 am

  • Should be well versed in relationship skills

  • Proficiency in MS Excel

  • Excellent communication skills and leadership skills

What is in it for you?

  • Leadership opportunity

  • Competitive Package

Reach Us:If you think this role will add value to your career, kindly write me an email along with your updated CV on naina.khurana@crescendogroup.in for a confidential discussion on the role.

Disclaimer: We are an equal opportunity recruitment firm and value diversity in the talent we identify for our clients. We do not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: We receive a lot of applications on a daily basis so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don’t hear back from us in 1 week. Your patience is highly appreciated.

Profile Keywords: Crescendo Global, Crescendo, Leadership Hiring, Insurance Operations Management, Operations Handling, People Management, SLA Delivery, stakeholders’ management