AVP Professional Services - Technology (8-15 years)

Location: Mumbai
Job type: Permanent
Contact name: Divya Gautam

Contact email: divya.gautam@crescendogroup.in
Job ref: 35919
Published: 29 days ago
Startdate: 21/12/2021


We are looking for experienced professionals who can engage with clients and guide them on their data journey. At the same time, they will take end to end ownership of delivery (on time, within budget and high quality) and people management.


Experience and Education:

  • 8+ years of relevant experience in a team lead or managerial role
  • MBA or equivalent


Key Responsibilities

  1. Client delivery and project management
    • Responsible for end-to-end project management and client delivery
    • Ensure client satisfaction by providing high-quality client deliverables with actionable insights
    • Manage multiple client engagements at any given time and work hands-on on client projects
  2. Client communication and account management
    • Lead client communication independently throughout project lifecycle
    • Prepare forward-looking frameworks for analysis and models for recurring projects/ processes that can be re-used and automated
    • Play the role of an account manager on specific client accounts i.e. engage with relevant client stakeholders to understand their priorities/challenges, be a thought partner and suggest solutions, build rapport, keep track of key organizational changes, keep track of market changes that may impact client business, keep relevant stakeholders at NS updated, etc.
  3. Presales
    • Keep a tab on the solutions out in the market in the professional services sector (industry analysis reports, company research, consumer research, market research, quant + qual), client’s key business challenges and unmet needs, identify and help develop solutions to cater to those needs
    • Work closely with the sales team to develop relevant solutions and pitches for prospects
    • Develop proposals for new engagements, lead proposal discussions with clients, help close deals
  1. People management
    • Manage the accountabilities of the team - define, communicate, and analyse success metrics for the delivery team
    • Build and grow the team; independently manage recruitment, training, mentoring and day-to-day team management



  •       Strong sector expertise - extensive research experience in market intelligence – quant/qual, industry/sector analysis, etc. across sectors
  • Strong project management and team management skills.
  • Must have led large teams that perform comprehensive analysis of various categories/products/segments, review the trends and derive meaningful insights
  • Skills in storyboarding, problem solving, and insights generation are must
  • Strong understanding of quantitative and qualitative consumer research approaches
  • Strong knowledge of different market research methodologies/survey techniques
  • Basic understanding of different statistical measurement tools, such as hypothesis testing, correlation and regression, standard deviation, multivariate analysis etc. as well as sampling techniques
  • Experience in handling data analysis tools such as advanced excel, SPSS, R etc. as well as questionnaire programming tools
  •      Experience of handling projects on brand health assessment, customer satisfaction, consumer segmentation, usage and attitude studies, product and concept testing etc.
  •      Excellent communication (both written and oral) skills
  •      Proven client engagement skills and adept at sharing insights and recommendations that have tangible business impacts
  •       Ability to engage with international clients independently and lead discussions to win and execute engagements. (past exposure to US clients desirable)
  • Must have excellent pre-sales and solutioning skills.



•             An opportunity to define, lead and coordinate the operations of the company

•             An opportunity to work with a bluechip firm in a high visibility role

•             A high-performance culture with phenomenal career progression.



If you think this role is aligned with your career, kindly write me an email along with your updated CV on divya.gautam@crescendogroup.in for a confidential discussion on the role.


We are an equal opportunity recruitment firm and value diversity in the talent we identify for our clients. We do not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.