To safeguard interest of our esteemed forces and provide strong & robust support to our sales force, the sales team has sought support on needing a dedicated SPOC to enable and empower the field team. This is proposed to be done through a helpdesk within the customer service team. This team would predominantly provide on hand support to the field team for the servicing related issues.
The Job holder will be Responsible for :
· Managing the Channel customers’ queries, complaints and resolution of their issues.
· Engaging with field teams and internal sales hierarchy for resolution of key issues
· Engaging with Bank relationship manager and central team for various customer service initiatives
· NPS of the respective Channel Customers.
· Design and execution of engagement strategies for Bank customers
· Doing the RCA for various customer queries, complaints and interactions of customers.
· Working on reduction of customer queries and complaints.
· Working with internal departments to reduce TAT for various processing transactions