Channel Service Relationship Manager

Location Gurgaon
Job type: Permanent
Salary: ₹1,000,000.00
Contact name: Simran Verma

Contact email:
Job ref: 34480
Published: about 2 months ago
Startdate: 18/05/2021

To safeguard interest of our esteemed forces and provide strong & robust support to our sales force, the sales team has sought support on needing a dedicated SPOC to enable and empower the field team. This is proposed to be done through a helpdesk within the customer service team. This team would predominantly provide on hand support to the field team for the servicing related issues. 

The Job holder will be Responsible for :

· Managing the Channel customers’ queries, complaints and resolution of their issues.

· Engaging with field teams and internal sales hierarchy for resolution of key issues

· Engaging with Bank relationship manager and central team for various customer service initiatives

· NPS of the respective Channel Customers.

· Design and execution of engagement strategies for Bank customers

· Doing the RCA for various customer queries, complaints and interactions of customers.  

· Working on reduction of customer queries and complaints.

· Working with internal departments to reduce TAT for various processing transactions