Delivery & Ops Manager - kolkata - 10+ years of experience

Discipline: Sales & Marketing
Job type: Permanent
Contact name: Aayushi Grover

Contact email:
Job ref: 34014
Published: 5 months ago
Startdate: 03/03/2021

Urgent hiring for Delivery & Operations Manager - Ecommerce with minimum 9 years of experience in managing the operations, requirements gathering, and ensuring deliverables for Ecommerce clients. An incumbent closely working with the sales team and has managed a larger team size will be a great fit.

Location - Kolkata/WFH

Roles & Responsibilities :

- Responsible for end to end delivery management of new and existing projects

- Work towards growing the business by offering insights on new service opportunities

- Manage the P&L for projects ensuring margins and client SLA's are consistently met

- Manage client expectations and communication

- Constantly identify opportunities for enhancing productivity and quality via process improvements

- Support the pre-sales team to execute pilots towards winning new business from prospective clients

Requirements :

- At Least 5 years of experience in Ecommerce solutions and delivery

- Strong experience in managing a larger team size (more than 100 team members)

- Exposure of projects managed for marketplaces, retailers or brands would be an added advantage

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