Director-Operations-8-12 Yrs-Gurugram

Discipline: Strategy & Operations
Job type: Permanent
Contact name: Ananya Shahi

Contact email: ananya.shahi@crescendogroup.in
Job ref: 81741
Published: about 2 months ago

Summary: We are seeking a Director – Operations to spearhead logistics operations and fleet management across multiple regions and functions. This role demands strong expertise in logistics management, fleet creation, and large-scale program execution. The ideal candidate will be responsible for driving operational efficiency, scalability, and workforce engagement while ensuring profitability and delivering exceptional service standards.

 
Job Location: Gurugram
 
Your future employer: Is one of reputed organisationthat provides end-to-end logistics solution .
 

 

 Responsibilities

  • Operational Leadership
    • Lead and scale logistics operations across cities/regions with focus on profitability, efficiency, and service quality.
    • Own operational KPIs including cost per order (CPO), on-time delivery, customer satisfaction, and workforce retention.
    • Build and institutionalize frameworks for sustainable operations and scalable expansion.
  • Fleet Management & Hyperlocal Delivery
    • Build, manage, and scale fleets for hyperlocal logistics, ensuring optimal availability, cost efficiency, and service quality.
    • Design and implement fleet strategies to balance supply-demand and minimize rider churn.
    • Establish performance tracking mechanisms for fleet utilization, productivity, and retention.
  • Strategic Planning & Execution
    • Drive organizational strategy for city structuring, zoning, and supply-demand optimization.
    • Lead nationwide planning for peak business periods, ensuring resilience and superior performance.
    • Partner with leadership to define operational goals aligned with Pidge’s growth objectives.
  • Process Innovation & Technology
    • Introduce and implement automation, AI tools, and data-driven solutions to streamline workflows.
    • Optimize manual bandwidth utilization and reduce operational costs through product/process enhancements.
    • Enhance onboarding, training, and communication mechanisms for workforce productivity.
  • Workforce Engagement & Retention
    • Design incentive structures and behavioral interventions to improve workforce performance and reduce churn.
    • Build a culture of accountability, ownership, and continuous improvement across teams.
    • Mentor and develop regional leaders to strengthen execution capabilities.
  • Data & Performance Management
    • Establish robust analytics frameworks and dashboards to enable real-time monitoring of operations.
    • Use data insights to identify opportunities, improve decision-making, and ensure profitability.
    • Deliver structured reporting to leadership on performance, challenges, and solutions.
  • Cross-functional Leadership
    • Collaborate with product, strategy, brand, and customer success teams to align operations with business objectives.
    • Ensure seamless communication and execution between central and regional teams.

 

Requirements

  • 8–12 years of proven experience in logistics, operations, or program management with progressive leadership roles.
  • Strong expertise in fleet management and hyperlocal logistics, with hands-on experience in building and scaling delivery fleets.
  • Track record of managing large-scale, multi-region operations in high-growth environments.
  • Strong strategic thinking combined with hands-on execution capability.
  • Expertise in cost optimization, process re-engineering, and workforce engagement.
  • Data-driven decision maker with excellent analytical and problem-solving skills.
  • Exceptional leadership, stakeholder management, and cross-functional collaboration skills.

 

Reach us: If this role aligns with your career aspirations, send your updated CV to ananya.shahi@crescendogroup.in for a confidential discussion.
 
Disclaimer: We are an equal-opportunity employer committed to creating an inclusive and diverse workplace. Only shortlisted candidates will be contacted within one week. Your patience is appreciated.
 
Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and Stay alert!
 
Keywords: Due Deligence, Hyperlocal, Logistics, Supply Chain Management, Network Operations, Fleet Management, Logistics operations