Director-Operations-8-12 Yrs-Gurugram

Summary: We are seeking a Director – Operations to spearhead logistics operations and fleet management across multiple regions and functions. This role demands strong expertise in logistics management, fleet creation, and large-scale program execution. The ideal candidate will be responsible for driving operational efficiency, scalability, and workforce engagement while ensuring profitability and delivering exceptional service standards.

Job Location: Gurugram

Your future employer: Is one of reputed organisationthat provides end-to-end logistics solution .

 Responsibilities

• Operational Leadership

• Lead and scale logistics operations across cities/regions with focus on profitability, efficiency, and service quality.

• Own operational KPIs including cost per order (CPO), on-time delivery, customer satisfaction, and workforce retention.

• Build and institutionalize frameworks for sustainable operations and scalable expansion.

• Fleet Management & Hyperlocal Delivery

• Build, manage, and scale fleets for hyperlocal logistics, ensuring optimal availability, cost efficiency, and service quality.

• Design and implement fleet strategies to balance supply-demand and minimize rider churn.

• Establish performance tracking mechanisms for fleet utilization, productivity, and retention.

• Strategic Planning & Execution

• Drive organizational strategy for city structuring, zoning, and supply-demand optimization.

• Lead nationwide planning for peak business periods, ensuring resilience and superior performance.

• Partner with leadership to define operational goals aligned with Pidge’s growth objectives.

• Process Innovation & Technology

• Introduce and implement automation, AI tools, and data-driven solutions to streamline workflows.

• Optimize manual bandwidth utilization and reduce operational costs through product/process enhancements.

• Enhance onboarding, training, and communication mechanisms for workforce productivity.

• Workforce Engagement & Retention

• Design incentive structures and behavioral interventions to improve workforce performance and reduce churn.

• Build a culture of accountability, ownership, and continuous improvement across teams.

• Mentor and develop regional leaders to strengthen execution capabilities.

• Data & Performance Management

• Establish robust analytics frameworks and dashboards to enable real-time monitoring of operations.

• Use data insights to identify opportunities, improve decision-making, and ensure profitability.

• Deliver structured reporting to leadership on performance, challenges, and solutions.

• Cross-functional Leadership

• Collaborate with product, strategy, brand, and customer success teams to align operations with business objectives.

• Ensure seamless communication and execution between central and regional teams.

Requirements

• 8–12 years of proven experience in logistics, operations, or program management with progressive leadership roles.

• Strong expertise in fleet management and hyperlocal logistics, with hands-on experience in building and scaling delivery fleets.

• Track record of managing large-scale, multi-region operations in high-growth environments.

• Strong strategic thinking combined with hands-on execution capability.

• Expertise in cost optimization, process re-engineering, and workforce engagement.

• Data-driven decision maker with excellent analytical and problem-solving skills.

• Exceptional leadership, stakeholder management, and cross-functional collaboration skills.

Reach us: If this role aligns with your career aspirations, send your updated CV to ananya.shahi@crescendogroup.in for a confidential discussion.

Disclaimer: We are an equal-opportunity employer committed to creating an inclusive and diverse workplace. Only shortlisted candidates will be contacted within one week. Your patience is appreciated.

Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and Stay alert!

Keywords: Due Deligence, Hyperlocal, Logistics, Supply Chain Management, Network Operations, Fleet Management, Logistics operations