Group Manager- Application Support, Automation, ITIL- (15-18 Years) Gurgaon

Location: Mumbai
Discipline: Analytics
Job type: Permanent
Contact name: Chakshu Sharma

Contact email:
Job ref: 37060
Published: 6 days ago

Group Manager- Application Support, Automation, ITIL- (15-18 Years) Gurgaon

An exciting opportunity for a professional having 15 years of experience. Our client is looking for someone who has hands-on experience in Automation, Application Support, and Continuous Improvement. One should have experience in program management, stakeholder management, and managerial experience is the ideal fit for the job.

#PMP #ITIL #Automation #Application Support #Stakeholder Management

Location: Gurgaon


  • Ability to understand the key drivers of Automations for business users and able to identify opportunities to work with the automation team.

  • Ability to manage the teams located in various geographic locations.

  • Ensure that all projects are delivered on time, within the scope and within budget.

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects.

  • Create and maintain comprehensive project/Program documentation including Project Plan.

  • Report and escalate to management as needed and act as a mentor for the team.

  • Communicate with stakeholders regularly on the progress and status of outstanding trouble tickets.

  • Work closely with the project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.

  • Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives.

  • Develop and manage the budget for projects and be accountable for delivering against established business goals/objectives.

  • Work with other Project managers to identify risks and opportunities across multiple projects within the department.


  • Minimum 15 years of experience in a corporate IT environment with at least 2 years experience in  Program Management

  • Experience in  Application Support, Automation, and Continuous Improvement

  • Excellent stakeholder management and communication skills in an offhore-onsite team environment

  • Excellent managerial skills and expertise in Project/Program management. Should have led medium to large sized teams in the area of Development, Maintenance and Support.

  • Proven record of accomplishment for running the Continuous Service Improvement Initiatives.

  • Exposure/Experience in Handling medium to large-scale service Transitions.

  • Self-starter with excellent organizational, time management skills, and analytical capabilities with proven record of accomplishment to adapt to new technologies/Processes.

  • Proficient in Microsoft Office Suite , Planview, Service now or related productivity tools

  • Proficient in incident/problem management processes.

  • Project management Professional (PMP), ITIL, CSM certification is preferred.

What is in store for you:

  • A stimulating working environment with equal employment opportunity.

  • Growing of skills while working with industry leaders and top brands.

  • A meritocratic culture with great career progression.


Reach us: If you feel that you are the right fit for the role please share your updated CV at