Group Manager - Service Delivery

Location Gurugram
Job type: Permanent
Contact name: Shivani Razdan

Contact email: shivani.razdan@crescendogroup.in
Job ref: 34345
Published: 7 days ago
Startdate: 01/05/2021

 

SUMMARY:

Job opportunity in Gurgaon for a professional holding over 17 years' experience in Delivery Services (Benefits Administration), etc. You will use your experience to work extensively in Wealth delivery services managing around 200 FTEs. If this sounds exciting, apply with us!

LOCATION: Gurgaon

Shift: ANZ (Early morning)

Diversity : Female

YOUR EMPLOYER:*9

A leading, global consultant firm providing career, health and wealth insights to clients.

RESPONSIBILITIES:

  • Managing all on-going operations management and governance.
  • Handling transitioning, Quality, process excellence and Opex for various processes
  • Facilitating creation and implementation of all workflows providing structured solutions
  • Developing strategic planning for all deliveries
  • Imparting knowledge to the team
  • Monitoring and managing client service issues mitigating business risks
  • Developing colleagues towards stronger operational effectiveness
  • Deciding upon SLAs following with negotiations with the Client
  • Managing the budgets and forecasts

REQUIREMENTS:

  • 17+ years of relevant experience in Delivery services (Insurance / Finance operations)
  • Deep understanding of UK Benefits Administration operations in a Shared service environment
  • Implementati*on and DB/HB/DC experience
  • Strong negotiation skills
  • People management skills
  • Impeccable reporting and management skills

WHAT IS IN STORE FOR YOU?

  • An opportunity to define, lead and coordinate the operations of the company.
  • Work in a fast-paced environment
  • An opportunity to work with a blue-chip firm in a high visibility role

 

REACH US

If you think this role is aligned with your career, kindly write me an email along with your updated CV on mrinalini.singh@crescendogroup.in for a confidential discussion on the role.

 

DISCLAIMER:

We are an equal opportunity recruitment firm and value diversity in the talent we identify for our clients. We do not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.