JIRA Service desk application Specialist (Exp: 7-13 years)

Discipline: Technology
Job type: Permanent
Contact name: Ravjot Kaur

Contact email: ravjot.kaur@crescendogroup.in
Job ref: 36800
Published: 5 days ago

JIRA Service desk application Specialist (Exp: 7-13 years)

JIRA Service desk application Specialist opportunity for a professional holding at least 5 years of experience in Azure Cloud. Our client is looking for a professional who is keen to grow their career in JIRA service desk where you will be responsible for ensuring that Jira Service Desk is running and performing optimally at all times. If this sounds exciting, apply with us!

Location- Mumbai/Pune


One of the fortune 200 organization and a global leader in insurance broking and risk management.


  • Collaborating with PMO and Stakeholders as SME on Jira Service Desk configuration, processes, best practices;

  • Implementing, configuring and managing complex admin configuration elements including project workflows, screen schemes, fields scheme permission scheme, notification schemes, dashboards reports  and key 3rd party add-ons;

  • Providing user account onboard, manage user groups;

  • Troubleshooting and support;

  • Diagnose general IT issues;

  • Manage app performance and availability.


  • Bachelor’s degree in Computer Science or extensive experience in the related field;

  • At least 3+ years of experience with the configuration and administration of Atlassian Products such as JIRA , Jira Service Desk, Confluence (certification would be a plus);

  • Overall experience of 10+ years

  • Experience with using, installing, and configuring Atlassian Marketplace plugins (eg.

  • EmailThisIssue, ElementsConnect, TimeToSLA, ScriptRunner (good to have), etc);

  • Experience in using/extending REST/API Services, Java scripts and HTML; (Must have)

  • Understanding/ experience on how Jira works on open source software (eg; Dockers, Kubernetes, datadog) – good to have



  • A high-performance culture with phenomenal career progression.

  • Fast track career growth.

  • Work in a fast-paced environment in and established brand.


If you think this role is aligned with your career, kindly write me an email along with your updated CV on ravjot.kaur@crescendogroup.infor a confidential discussion on the role.


We are an equal opportunity recruitment firm and value diversity in the talent we identify for our clients. We do not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.