Manager – Middle Office Operations (15+ years)

Location: Mumbai
Job type: Permanent
Contact name: Nikita Gupta

Contact email: nikita.gupta@crescendogroup.in
Job ref: 35108
Published: 2 months ago
Startdate: 17/08/2021

Manager – Middle Office Operations (15+ years)

Looking for a professional having experience at least of 15+ years having at least 7 years of experience in operations in financial services/ ITES or off shore processing organizations with proven record of accomplishment in service delivery into solving complex business problems, people issues and drive innovation culture with minimum support and having excellent stakeholder engagement skills. If you think this is the opportunity you are looking for? Read On!!!

Location: Mumbai

Your Employer: A leading, global group with a strong foothold in specialty financial services serving millions of customers across the full spectrum.

Responsibilities:          

  • Delivering to the Customer / Client
  • Monitoring SLA management to ensure continuous improvement in delivering value/superior customer experience to stakeholders
  • Creating a knowledge environment in the team to ensure continuous learning from members on end-to-end business environment, processes, skills, competencies and create efficiencies for future business opportunities
  • Stakeholders Management, Performance Management and People Development, Risk & Compliance

Requirements:

  • More than 15 years of experience I handling middle office operations
  • Team Manager experience in managing at least 12 colleagues; Policy Servicing (Policy Review specifically) will be given preference.
  • Flexible to work in any shifts as per business requirement
  • 7 years of experience in operations in financial services/ ITES or off shore processing organizations with proven record of accomplishment in service delivery.

What’s In it for you?

  • An opportunity to define, lead and coordinate the operations of the company
  • Liaise extensively with stakeholders
  • An opportunity to work in a high visibility role

Reach Us: If you think this role is aligned with your career, kindly write me an email along with your updated CV on nikita.gupta@crescendogroup.in for a confidential discussion on the role.

Disclaimer: Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.