Join a leading Life Insurance organization where you’ll play a pivotal role in driving process excellence through diagnostics, assessments, and governance. Work on enhancing productivity, customer experience, and organizational performance in a dynamic and collaborative environment.
Location - Gurugram
Your Future Employer - A leading life insurance provider offering tailored solutions to secure financial well-being, ensure long-term protection, and support customers in achieving their financial goals with trust and reliability.
Responsibilities
- Conduct process diagnostics to standardize workflows, document SOPs, and enhance process maturity.
- Perform process assessments, identify gaps, and recommend solutions for optimization and automation.
- Collaborate with process owners and cross-functional teams to drive improvements and eliminate inefficiencies.
- Publish regular dashboards and reports to track SOP documentation, review, and governance.
- Ensure timely implementation of recommendations to improve performance and mitigate risks.
Requirements
- Graduate/MBA with 4-5 years’ experience in Operations, Quality, Project Management, or Audits.
- Expertise in Microsoft tools (Excel, PowerPoint, Word) with strong analytical and structured thinking.
- Knowledge of Business Process Management principles and practices.
- Experience in Life Insurance or BFSI domain is highly preferred.
- Excellent communication and presentation skills for effective stakeholder engagement.
What’s in it for you?
- Opportunity to work on impactful projects, driving process excellence and operational efficiency.
- Exposure to leadership roles and cross-functional collaboration.
- A chance to enhance your professional skills in Business Process Management within a reputed organization.
Reach Us - If this opportunity aligns with your career progression plans, please share your updated profile with us at Piyush.mittra@crescendogroup.in.
Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to providing an inclusive and equitable job search experience. Crescendo Global does not discriminate based on race, religion, gender, sexual orientation, or other protected statuses.
Note - Due to a high volume of applications, if you do not hear back within one week, please assume your profile has not been shortlisted. Your understanding is appreciated.
Profile Keywords - Crescendo Global, Process Assessments, Process Excellence, Project Implementation, Project Design, Gap Analysis, Root Cause Analysis, SOP, Workflow, Documentation Review.