Position – Manager- Quality Assurance
You will be responsible for driving continuous improvement for Transaction Quality and Delivery.
Location – India
Your future employer - a global data and insights firm, with delivery centers in Mumbai, Kolkata and Gurgaon. Our clients are spread across US, Europe, Asia Pacific and India. We are funded by a US based private equity fund.
- Managing Call Quality & Client related KPI's
- Evaluating effectiveness of TQ interventions
- Strengthening Quality management processes / framework to improve quality delivery
- Capturing accurately SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectation
- Driving Process control & Compliance in addition to managing Audit requirements
- Providing crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires
- Providing quality floor support, feedback and refreshers
- Supporting the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
- Handling data / data interpretation
- Certified Six Sigma Green Belt
- Good working knowledge of Transaction Quality systems, tools and technologies.
- Should understand Transitions, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
- High level of maturity to handle people including but not limited to client, stake holders, peers etc.
- People Management skills
- Excellent Communication skills
Reach Us –
Want to present your candidature?
Drop in your updated CV at Jyothi.firstname.lastname@example.org
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