Manager/Sr Manager (Quality & Service Excellence) - 6+ years - Gurugram

Manager/Sr Manager (Quality & Service Excellence) - 6+ years - Gurugram

An excellent opportunity for an experienced Quality & Process Excellence professional to join as a Senior Manager – Quality, Service Excellence & Innovation. The role focuses on driving high-impact Lean Six Sigma and transformation projects, strengthening process excellence (BPM), and building Quality DNA across distribution teams. Ideal for candidates with 8+ years of experience in Six Sigma, design thinking, process improvement, strong stakeholder management, and a proven track record in delivering strategic quality initiatives. Certified Black Belt is mandatory.

Location - Gurugram

Your Future Employer - A global, enterprise-scale services organisation with multi-city operations in India, supporting worldwide stakeholders with industry-leading quality, compliance, and speed-to-market.

Responsibilities -

1. Driving large-scale Lean Six Sigma and transformational projects to improve efficiency, reduce costs, and enhance service excellence across distribution channels.
2. Mentoring Black Belt and Master Black Belt–level improvement projects, ensuring strong problem-solving rigor, stakeholder alignment, and measurable business outcomes.
3. Leading end-to-end process excellence initiatives, including process identification, documentation, gap analysis, and deployment of BPM standards.
4. Building Quality DNA by designing and delivering capability-building programs such as Yellow Belt, Black Belt, and advanced quality tools training.
5. Managing governance rhythms, dashboards, and progress reviews with senior leadership to ensure timely execution and visibility of all quality and innovation initiatives.

Requirements -

1. Certified Black Belt or Master Black Belt with strong Lean Six Sigma expertise and Minitab knowledge.
2. 8+ years of experience in quality, process excellence, or transformation roles, preferably in BFSI/insurance.
3. Experience delivering high-impact improvement and innovation projects.
4. Strong analytical, problem-solving, communication, and stakeholder management skills.
5. Knowledge of design thinking and process improvement methodologies beyond DMAIC.

What is in it for you -

1. Opportunity to lead high-impact quality and transformation initiatives that directly influence business performance.
2. Exposure to senior leadership and cross-functional teams, accelerating your strategic and leadership capabilities.
3. A platform to drive innovation, develop advanced quality skills, and grow within a mature quality & service excellence function.

Reach us - If you think this role is aligned with your career, kindly write to us with your updated CV at Subham.ahuja@crescendogroup.in for a confidential discussion.

Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on any basis and ensures equal opportunity for all applicants.

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Profile Keywords - Six Sigma, Black Belt, Master Black Belt, Process Excellence, BPM, Quality Management, Service Excellence, Transformation Projects, Design Thinking, Innovation, Minitab, Stakeholder Management, Change Management, Process Improvement, Continuous Improvement, BFSI, Insurance Operations, Project Management.