Online Reputation Manager

Location: Bangalore(East)
Discipline: Sales & Marketing
Job type: Permanent
Salary: ₹0.00
Contact name: Charu Sharma

Contact email: charu.sharma@crescendogroup.in
Job ref: 35398
Published: about 2 months ago
Startdate: 28/09/2021

 

Online Reputation Manager Meesho -Job Description


• Become an advocate for the company in social media spaces, engaging in dialogues and answering questions where appropriate.
• Develop organizational elements in order to implement a proactive process for capturing happy, loyal customer online reviews.
• Monitor trends in social media tools, applications, channels, design and strategy.
• Implement ongoing education to key stakeholders to remain highly effective.
• Identify threats and opportunities in user-generated content surrounding the company. Report notable threats to appropriate management.
• Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising social media, content marketing, SEO and social advertising campaigns.
• Monitor effective benchmarks (Best Practices) for measuring the impact of social media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.
• Spotting opportunities to generate positive social media coverage and managing social media at events and initiatives.
• Social Media listening & Online Reputation Management for prospects, new customers and booked customers as well as generating and presenting actionable insights to maintain a positive sentiment for the brand.

Online Reputation Manager Required Skills


• 5+ years of experience in Social Media Management and/or digital marketing management in a fast-paced environment.
• Possesses great ability to identify potential negative or crisis situation and appl5+ years of experience in Social Media Management and/or digital marketing management in a fast-paced environment.
• Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.
• Experience either within social media agencies or within digital/social media departments in creative and strategic brands.
• Experience in social media listening, insights tools, analytics, reporting
• An understanding of the social web, including blogs, forums, social networks, microblogs, photo/video sharing, ratings and reviews etc.
• Experience in leveraging social media with consumer support and working with consumer support teams.
• Maintains excellent writing and language skills.
• Makes evident good technical understanding and can pick up new tools quickly.
• Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution. conflict resolution principles to mitigate issues.
• Experience either within social media agencies or within digital/social media departments in creative and strategic brands.
• Experience in social media listening, insights tools, analytics, reporting
• An understanding of the social web, including blogs, forums, social networks, microblogs, photo/video sharing, ratings and reviews etc.
• Experience in leveraging social media with consumer support and working with consumer support teams.
• Maintains excellent writing and language skills.
• Makes evident good technical understanding and can pick up new tools quickly.
• Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy and conflict resolution