Process Excellence-Mortgage(5-10years)Gurgaon

Location: Nainpur
Job type: Permanent
Salary: ₹0.00
Contact name: Tamanna Nagpal

Contact email:
Job ref: 35878
Published: about 1 month ago
Startdate: 15/12/2021

Designation: Process Excellence-Mortgage(5-10years)

Location: Gurgaon

Your Future Employer:  A global provider of Business Process Management and Outsourcing solutions for 200+ companies worldwide across a wide spectrum of industries.

Roles & Responsibilities:

  • Create and Drive Process Excellence Transformation Roadmap & Projects
  • Help Client Organizations realize business objectives by driving Process Improvements,
  • End to End Transformations, RPA, Analytics and other levers.
  • Work closely with internal stakeholders and Client contacts to develop, co-create and
  • lead their Transformation journey across multiple accounts.
  • Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.
  • Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.
  • Drive contractual productivity, gap assessment, and work with Account leaders to address.
  • Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation
  • Take responsibility for project activities including work estimation, planning, stakeholder management and project  quality
  • Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization
  • Drive VOC actionable across the team and maintain / improve scores.
  • Contribute and present in client/customer reviews/meetings.
  • Creating various approaches, negotiating and fostering relationships with internal and external partners
  • Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives
  • Complex change management through collaborating and influencing

Skills/experience required: -

  • Lean Six Sigma Black Belt certification preferred but not mandatory.
  • Exposure to Robotic Process Automation (RPA) in BPO/ITES environment
  • Business acumen and strong result orientation
  • Excellent communication and project management skills
  • Ability to create powerful presentations, business cases and white papers
  • Very resilient and lateral thinking capability
  • Strong stake holder and relationship management skills and dealing with senior executives
  • Previous experience in leading transformation projects
  • Highly self-motivated, proactive and eager to develop new capabilities in evolving role.



What is in it for you?

An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team.


Reach us

If you think that this role will add value to your career, kindly write me an email along with your updated CV on

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