Process Excellence-Mortgage(5-10years)Gurgaon

Location: Nainpur
Job type: Permanent
Salary: ₹0.00
Contact name: Tamanna Nagpal

Contact email: tamanna.nagpal@crescendogroup.in
Job ref: 35878
Published: about 1 month ago
Startdate: 15/12/2021

Designation: Process Excellence-Mortgage(5-10years)

Location: Gurgaon

Your Future Employer:  A global provider of Business Process Management and Outsourcing solutions for 200+ companies worldwide across a wide spectrum of industries.

Roles & Responsibilities:

  • Create and Drive Process Excellence Transformation Roadmap & Projects
  • Help Client Organizations realize business objectives by driving Process Improvements,
  • End to End Transformations, RPA, Analytics and other levers.
  • Work closely with internal stakeholders and Client contacts to develop, co-create and
  • lead their Transformation journey across multiple accounts.
  • Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.
  • Responsible for execution, closure and quantification projects for aligned accounts, in line with Client expectations.
  • Drive contractual productivity, gap assessment, and work with Account leaders to address.
  • Work collaboratively with teams to perform due diligence and work across design, development, testing phases for effective automation solution implementation
  • Take responsibility for project activities including work estimation, planning, stakeholder management and project  quality
  • Skilled in due diligence exercises and identifying, analyzing, designing, developing, implementing and maintaining automation solutions for a variety of processes for a BPO/BPM organization
  • Drive VOC actionable across the team and maintain / improve scores.
  • Contribute and present in client/customer reviews/meetings.
  • Creating various approaches, negotiating and fostering relationships with internal and external partners
  • Create business cases, make recommendations regarding benefits, financials, risks, contractual requirements and the long-term sustainability of initiatives
  • Complex change management through collaborating and influencing

Skills/experience required: -

  • Lean Six Sigma Black Belt certification preferred but not mandatory.
  • Exposure to Robotic Process Automation (RPA) in BPO/ITES environment
  • Business acumen and strong result orientation
  • Excellent communication and project management skills
  • Ability to create powerful presentations, business cases and white papers
  • Very resilient and lateral thinking capability
  • Strong stake holder and relationship management skills and dealing with senior executives
  • Previous experience in leading transformation projects
  • Highly self-motivated, proactive and eager to develop new capabilities in evolving role.

 

 

What is in it for you?

An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team.

 

Reach us

If you think that this role will add value to your career, kindly write me an email along with your updated CV on Tamanna.nagpal@crescendogroup.in

Disclaimer: Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.