Salesforce Business Analyst (Exp: 4-7 years)

Location: Mumbai
Discipline: Analytics
Job type: Permanent
Contact name: Ravjot Kaur

Contact email: ravjot.kaur@crescendogroup.in
Job ref: 38163
Published: over 1 year ago

Salesforce Business Analyst (Exp: 4-7 years)

Our client is looking for someone who has strong experience as a Salesforce Business Analyst or Application owner. It this sounds exciting, Apply on this role

Location- Mumbai

Your Future Employer- One of the emerging Investment management firms.

Responsibilities-

  1. Manage day to day developments - New modules, change requests and backlogs. Ensure timely delivery through development partners

  2. Manage risks - Perform impact analysis of proposed changes, Identify and eliminate possible first and second order issues, debug issues and ensure data consistency. Implement security controls as per recommendation of security team

  3. Requirement Elicitation - Documentation in form of user stories or Functional specifications to capture user needs, in collaboration with users from other teams like – operations, marketing, sales, and finance.

  4. Implementing and Managing Integrations-API based and custom integrations with third party systems to create end-to-end digital process flows, with the CRM at the heart of it.

  5. Admin activities - On Salesforce and a cluster of surround systems that integrate with CRM, including but not limited to Survey portal, payment Tech Portal, Whatsapp for Business Portal etc

  6. Manage Stakeholder Expectations – Work on Reports and Dashboards , Periodic huddles with business users, training functional users on new processes and modules as needed

Requirements-

  1. Minimum 3 years of experience of working as a business analyst or application owner/manager on Salesforce CRM

  2. Minimum 2 years of prior coding experience in any of the Object oriented Programming languages like Java/C++/.Net. Knowledge of Databases and SQL

  3. Design technical solutions to meet business needs. Stay constantly updated on the platform’s new tools, capabilities, and updates and influence adaptation of new functionality by the broader team

  4. Ability to do impact analysis before new validations, flows or processes are written.

  5. Ability to simplify and optimise developments and identify logically conflicting processes and suggest workarounds/alternative

  6. Troubleshoot errors and implement suitable solutions in a timely manner

  7. Ability to control scope and drive clarity on requirements, while proactively engaging with business teams to provide necessary requirements

 

What is in it for you-

  1. A stimulating working environment with equal employment opportunity

  2. Growing skills while working with industry leaders and top brands

  3. A meritocratic culture with great career progression

 

 

Reach us- If you feel that you are the right fit for the role please share your updated CV at ravjot.kaur@crescendogroup.in

 

 

Disclaimer- Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Profile Keywords- “Salesforce Business Analysis”, BA, Requirement gathering, BRDs, FRDs, OOPS