Senior Manager- Logistics Operations .

Location: India
Discipline: Supply Chain Management
Job type: Permanent
Contact name: Jyothi Kumari

Contact email:
Job ref: 35928
Published: 17 days ago
Startdate: 22/12/2021


Senior Manager- Logistics Operations - Gurgaon- (8-12 years)

An exciting opportunity for an individual holding an experience in Logistics Operations (majorly into mid and last mile) for one of our clients which is a leading e -commerce logistics business.  An ideal candidate would be who has good experience in managing a team, onboarding new clients, and one who has good experience in doing negotiations for pricing would be a great fit for this role. 

If you think this sounds interesting, please read on and apply!

Location: Gurgaon


  • Leading escalations for a team of around 15 members for last and mid mile issues across all couriers.


  • Getting final resolution/conversion for all social media/management/legal escalated cases across all couriers and all issues.
  • Managing team for quick resolution in issues like pilferage/damage/pod denial/pod request/delay deliveries/extra cod collection/fraud/consignee harassment by FE etc.
  •  Maintaining closure for issue categories as per tat and to make sure company sops are efficiently implemented.
  •  Maintaining a healthy recovery rate on courier acceptance for all the debit cases.
  •  Maintaining a good alliance with Key account managers of all tiers, and other departments to prioritize seller satisfaction. 
  • Managing seller NDR escalation escalations across the platform for better delivery conversions.
  •  Conducting weekly meetings with all the couriers to minimize escalations, decreasing resolution tat %, creating processes, targeting geography with low ndr escalation conversion and to getting tech solutions implemented where required.
  • Doing Meetings on rate negotiations with B2B couriers for best possible rates.
  • Identifying strengths and weaknesses for B2B couriers according to their service, pin codes, load capabilities in different regions of the country.
  • Getting the final rates signed and closed on an agreement.



  • Grad/Post Grad degree will be preferred having at least 10 years of experience in Logistics Operations.
  • Should have the experience of working with cross functional teams with stake holder management.
  • One should have great team management skills.
  • One should have active listening and negotiation skills.


Reach Us:

If you think this role is aligned with your career, kindly write me an email along with your updated CV on for a confidential discussion on the role.



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