SharePoint Online - Support Manager

Location Powai
Job type: Permanent
Salary: ₹0.00
Contact name: Shubham Thakur

Contact email: shubham.thakur@crescendogroup.in
Job ref: 34664
Published: about 2 months ago
Startdate: 08/06/2021

SharePoint Online - Support Manager-14 years+-Mumbai/Pune

Looking for a Support Manager with minimum of 14 years experience and 5+ years of experience of leading a team of SharePoint Online or older version.

 

Responsibilities:

​ Application support manager would play a leading role in coordinating and managing the troubleshooting of issues in the software applications within the organization.

​ He/ She will assist the applications supporting staff of company that is involved in solving application related issues for the end users.

​ Will also be responsible for providing foresight and bring in efficiencies to the current processes

​ Manage Application Risk compliance and manage internal and external audits

​ The Application Support Manager will apply ITIL methodology in the day-day project execution and follow the defined operating procedures for incident and problem management.

 

 

We will count on you to:

​ Delivery Management - Responsible for managing the Service Centre Support function.

​ Stakeholder management and relationship building – ensure open communication and appropriate information sharing, and build credibility in order to work effectively with various groups with varied and sometimes conflicting priorities

​ Business Analysis – Oversee the analysis of the business requirements

​ Project Planning – Plan and manage project staffing needs, timelines/schedules

​ Change management – ability to introduce, implement and manage all aspects of change, with teams and stakeholders, and communicate regularly and efficiently while complying with change management protocols

​ Communicating and Presenting – effectively communicate with stakeholders, securing approvals when needed, and keeping them abreast of progress and potential roadblocks, and present well-organized information (amount/relevance) to right people at the right time.

​ Risk management – analyze, anticipate and mitigate risk factors and work with the team and stakeholders to minimize risk.

​ Tracking – keep on top of all numbers and metrics to ensure an accurate picture of current state, inclusive of budget (revenue/cost)

​ People Management – keeping the team members motivated and aligned in their work and ensuring quality results at each step within the project lifecycle.

 

What you need to have: 

​ More than 14+ Years of overall work experience.

​ 5+ years of experience of leading a team of SharePoint Online or older version

​ Experience of handling migration projects from SP On premise to SP Online using various tools/ techniques

​ Handed large migration projects involving multiple geographies and vernacular support

​ Must have worked in Oracle Database, MS SQL, .NET, Mean stack technologies

​ Designing experience of Enterprise wide architecture for Content / Document Management Systems would be a plus

​ Must have people management experience and have led large teams (> 20 team size)

​ Knowledge Banking/ Finance / BFSI domain is mandatory

​ Technical background with hands-on development experience in the past

​ ITIL certification at Expert / Intermediate level

​ PMP/Prince2 certification with good project management skills and experience

 

What makes you stand out?

​ Excellent Stakeholder management – Someone who can build a positive working relationship with peers/management and working with diverse business and technical user groups

​ Should be Assertive – Ability to confidently put forward views in diverse groups

​ Continual improvement – Should be able to demonstrated standard project management methodologies for continuous improvement

​ Ability to resolve Conflict - Must be able to facilitate discussion and alternatives or different approaches

 

What's in it for you

​ A competitive salary

​ Employee friendly policies

​ Health care and insurance for you and your dependants

​ Healthy Work life balance

​ A great working environment

​ Flexible benefits packages to suit your needs and lifestyle

​ Future career opportunities across a global organisation

 

Reach Me:

If you think this role will add value to your career, kindly write me an email along with your updated CV on shubham.thakur@crescendogroup.in