Sr. Group Manager - Transactional Quality (10-14 years)

Location: Bangalore(East)
Job type: Permanent
Salary: ₹3,000,000.00
Contact name: Divya Gautam

Contact email:
Job ref: 35888
Published: 19 days ago
Startdate: 15/12/2021

Job opportunity in Bangalore for Transactional Quality role in KYC space with 8+ years of experience


If this sounds exciting, apply with us!


LOCATION: Bangalore


Job Description

The Individual is responsible to drive high levels of Customer & Applicant satisfaction by monitoring transactions and gathering and analyzing the Voice of Customer in order to drive improvements. Experience in TQ in KYC space (Documents required for verification)

  • Manage and lead a team of Transactional Quality resources and Managers, and drive accuracy and SLA compliance for CPS processes.
  • Plan, direct or coordinate quality assurance program across CPS
  • Develop, Implement and review statistical analysis that identifies defects, exceptions to quality processes, test methods, service and trends
  • Ensure compliance of all quality control documentation, document change activities and record retention requirements.
  • Work as a point of contact to drive conversations with Stakeholders and Account leaders, to ensure appropriate staffing, training, utilization and effectiveness of CPS TQ function for aligned accounts.
  • Lead client conversations on accuracy and SLA compliance, ensure effective coaching and feedback, audit sampling, and other TQ methodologies are adequately designed and implemented.
  • Mentor the team in remediation of high impact errors, root cause analysis.
  • Work closely with Operations, Compliance, Training, Products and Technology teams to prioritize and drive ideas for process improvements.
  • Identify opportunities to rationalize QA effort, and automation of QA activities.
  • Liaise with Technology, Transitions, Capability and other internal functions to provide end-to-end solutions.
  • Take responsibility for project activities including work estimation, planning, stakeholder management and project quality


  • Graduate/Post-graduate
  • Experience in TQ in CPS - KYC space
  • Experience in advance quality planning - Lean Six Sigma Black Belt certification preferred but not mandatory.
  • Business acumen and strong result orientation
  • Excellent communication and project management skills
  • Solid working knowledge and experience with Microsoft office and other computer-based applications business cases and white papers
  • Very resilient and lateral thinking capability
  • Strong stake holder and relationship management skills and dealing with senior executives
  • Highly self-motivated, proactive and eager to develop new capabilities in evolving role


•          Work in a fast-paced start up environment

•          Learn various new skills outside of your domains



If you think this role is aligned with your career, kindly write me an email along with your updated resume on for a confidential discussion on the role.



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