Assistant Manager- Training (Basic Operations)-Indore (4+ years’ experience)
An opportunity for working professionals with 4+ years of experience in Basic Operations, Product, Process, System, Application Training.
Location- Indore
Your future employer: A leading Business Process Management (BPM) company that delivers an entire spectrum of solutions.
Responsibilities:
Training & facilitating newly hired staff on product, process, system & application
Front ending client calls on process change deployments
Building & reviewing customer journey for the business to enhance customer experience.
Managing knowledge management system [ LMS, I Learn, Logicom]
Developing content & presentation of training on mS office.
Responsible for ensuring servicing of all KPIs with minimum rejections.
Monitoring Service Levels Periodic collections and analysis of data received.
Allocating daily work and creating end to end process maps & training governance strategies
Managing performance and enhancing performance of team based on SLA’s. Queries/work shadowing.
Managing attrition levels within the team.
Requirements:
Candidate must be a graduate/post graduate.
Candidate must have at least 4 years of experience in Process/Basic Operations Training.
Candidate must have excellent communication skills both verbal and written.
Candidates with exposure of working in BPO industry will be preferred.
Candidate must be comfortable working in shifts and extending the call duty whenever required (Including weekend working too)
What’s in it for you:
A profitable organisation leading to personal and professional growth.
A healthy work-ecosystem and culture.
Reach us:
If you think this role is aligned with your career, kindly write me an email along with your updated CV on alisha.dawra@crescendogroup.in
Disclaimer:
Crescendo Global is specialised in Senior to C-level niche requirement. We are passionate about empowering job seekers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Note:
We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don’t hear back from us in 1 week. Your patience is highly appreciated.