Assistant Manager-Trainer-VNA-Pune

Location: Pune
Discipline: Training
Job type: Permanent
Contact name: Alisha Dawra

Contact email: alisha.dawra@crescendogroup.in
Job ref: 38119
Published: 10 days ago

Assistant Manager- Training (Voice and Accent)- Pune

An opportunity for working professional with 4+ years’ experience of Voice/Accent Training in BPO Industry and excellent communication skills.

Location-Pune

Shift-UK Shift

Your future employer:  A leading Business Process Management (BPM) company that delivers an entire spectrum of solutions.

Responsibilities:

  1. Driving and improving English communication (verbal, written, chat, email).

  2. Conducting TNI &TNA Programs through NPS/CSAT/EOE/Quality analysis and floor interventions as per the requirement.

  3. Managing NPS through Agent Skill Mapping & Development.

  4. Managing SLA for all Floor Interventions.

  5. Training New Hires on Written Communication, Customer Service and Cultural agreement.

  6. Preparing site related management reports, WBR, MBR.

  7. Analysing & identifying Internal & external customer requirements through data analysis and training.

Requirements:

  1. Candidate must be a graduate.

  2. Candidate must have experience of BPO industry/Floor Support/Training.

  3. Candidates with Celta certification will be preferred.

  4. Candidate must have excellent, coaching, mentoring, facilitation, counselling, motivating and development skills.

What’s in it for you:

  1. A profitable organisation leading to personal and professional growth.

  2. A healthy work-ecosystem and culture.

Reach us:

If you think this role is aligned with your career, kindly write me an email along with your updated CV on alisha.dawra@crescendogroup.in

Disclaimer:

Crescendo Global is specialised in Senior to C-level niche requirement. We are passionate about empowering job seekers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Note:

We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don’t hear back from us in 1 week. Your patience is highly appreciated.