CEM Transformation Lead

Location: India
Discipline: Accounting & Finance, Banking & Finance
Job type: Permanent
Contact name: Crescendo Global

Contact email: india@crescendogroup.in
Job ref: 38253
Published: about 1 year ago

CEM Transformation Lead (14-19 Years)-Delhi/Mumbai

Location: Delhi/Mumbai

Your future employer:

It is a global leader & an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It operates in 150 locations across 46 countries. In July 2022, it had over 600,000 employees worldwide

Responsibilities:

  1. Lead a team of highly skilled individuals with goals to transform 30+ accounts , aggressive in approach towards CX transformation, Drive results and create case studies for future deals, Liaise with multiple senior stakeholders and align them for CX team needs, Represent Transformation for internal leadership as well as prospective clients, meet steep transformation growth agenda.

  2. Create Transformation assets (aligned to Business 4.0) at least one per quarter with tangible benefits to client.

  3. Drive MFDM Automation in existing DSD accounts

  4. Project Manage these solution deployments, Liaison with internal teams to ensure successful deployment

  5. Respond to RFP, RFI requirements

  6. Develop and manage digital offerings.

  7. On-board and manage digital partners.

  8. Constantly map new technologies

  9. Articulate visions of possibilities; can create innovative solutions

  10. Develop white paper

 

Requirements:

  1. Engineering / Computer science Graduate

  2. Exposure to Design Thinking in the Customer Experience Space

  3. Experience & Understanding of contact centre & modern digital technologies (Cognitive / AI , ML , Analytics etc.)

  4. Experience in Client-facing projects in a consulting and/or technology professional services organization

  5. Strong Data mining & Presentation skills using MS Office Suite

 

 

What is in it for you?

  • Fast track career growth

  • Opportunity to work with leading MNC

  • Market leading remuneration

  • Liaise extensively with stakeholders

 Reach Us:

If you think this is the right opportunity for you, feel free to apply or forward your application with your updated resume at india@crescendogroup.in for further discussions.

 

Disclaimer:

Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment.

We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

 

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