CEM Transformation Lead (14-19 Years)-Delhi/Mumbai
Your future employer:
It is a global leader & an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It operates in 150 locations across 46 countries. In July 2022, it had over 600,000 employees worldwide
Lead a team of highly skilled individuals with goals to transform 30+ accounts , aggressive in approach towards CX transformation, Drive results and create case studies for future deals, Liaise with multiple senior stakeholders and align them for CX team needs, Represent Transformation for internal leadership as well as prospective clients, meet steep transformation growth agenda.
Create Transformation assets (aligned to Business 4.0) at least one per quarter with tangible benefits to client.
Drive MFDM Automation in existing DSD accounts
Project Manage these solution deployments, Liaison with internal teams to ensure successful deployment
Respond to RFP, RFI requirements
Develop and manage digital offerings.
On-board and manage digital partners.
Constantly map new technologies
Articulate visions of possibilities; can create innovative solutions
Develop white paper
Engineering / Computer science Graduate
Exposure to Design Thinking in the Customer Experience Space
Experience & Understanding of contact centre & modern digital technologies (Cognitive / AI , ML , Analytics etc.)
Experience in Client-facing projects in a consulting and/or technology professional services organization
Strong Data mining & Presentation skills using MS Office Suite
What is in it for you?
Fast track career growth
Opportunity to work with leading MNC
Market leading remuneration
Liaise extensively with stakeholders
If you think this is the right opportunity for you, feel free to apply or forward your application with your updated resume at Manisha.email@example.com for further discussions.
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