Data & Analytics Manager (Operational Excellence - BPO/Customer Service Delivery) - 10+ years - Gurgaon

Location: Gurgaon
Discipline: Analytics
Job type: Permanent
Contact name: Aayushi Grover

Contact email:
Job ref: 37762
Published: over 1 year ago

Hiring for Data & Analytical Manager with a minimum of 10 years of experience in business excellence, advanced analytics & business insights vision and strategy. An incumbent with technical expertise in Data Analytics, SQL, and Machine Learning will be the right fit.

Location - Gurgaon - Hybird

Your future Employer- Multi-brand group of companies serving global enterprise clients and governments, with employee strength of almost 6000 folks across 13 hubs in 11 countries.

Roles & Responsibilities -

​Setting advanced analytics and business insights vision and strategy and drive this in the organization together with the leadership team.

Applying data mining, NLP, and machine learning to understand correlations and hence improve the performance of the business operations

Collaborating and communicating with management, internal, and external partners regarding analysis results, methodologies, project progress, and issue resolution

Leading and inspiring all data science initiatives throughout the organization.

Performing hands-on data analysis and modeling with huge data sets, turn them into actionable insights and provide recommendations on optimization and improvement.


Minimum of 10 years of related Data Science, Analytics, and Reporting experience

Lean Six Sigma, Black Belt, and/or Kaizen certification, with a working experience in Change Management, Business Process Optimization

Expertise in modern advanced analytical tools and programming languages such as Python, SQL, and/or R, is an advantage

Practical experience in Data Analytics position with a major focus on predictive modeling and application of Machine Learning or Statistical Modeling.

Proven ability to develop and implement data solutions and deliver business intelligence & insights to support the narrative in focus. (Big Data, Analytical tools, and Statistics, ML/AI, Power BI, Excel, PowerPoint)

Reach us - 

If this role excites you, feel free to reach out to me at 

Key Skills - Data Analytics, Data Science, Python, SQL, Machine Learning, Tableau, Power BI, Operational Excellence, Delivery Manager, Project Delivery