IT Service Lead - ITIL,ServiceNow-10+Years-Pune/Mumbai

Location: Pune
Discipline: Analytics
Job type: Permanent
Contact name: Srishti Pathak

Contact email:
Job ref: 40868
Published: about 5 hours ago


As IT Service Delivery Lead, you're not just a leader; you're the architect of a tech symphony! Dive into the heart of risk identification, remediation, and vendor management while fostering a harmonious connection between in-house talents and external partners.


Location: Mumbai

Your Future Employer: One of the leading savings and investments business in the UK with over 170 years of experience of finding innovative solutions to help people improve their financial futures, has offices across 20 European countries, managing assets worth £352+ bn and serving around 5.5 million retail customers & over 800 institutional clients.


  • IT Service Management and Vendor Coordination

  • Risk Identification, Assessment, and Remediation Leadership

  • Vendor and Outsourced Partner Management

  • Team Leadership and Development

  • Incident, Problem, Change, and Release Management

  • Continuous Improvement and Stakeholder Communication


  • Bachelor's degree in IT, Computer Science, or related field (Master's preferred)

  • 10+ years of experience in IT service delivery, risk identification, vendor management in a complex environment

  • Strong understanding of IT service management frameworks and risk assessment processes

  • Excellent interpersonal, communication, problem-solving skills, and project management abilities

  • Relevant certifications (ITIL, PMP, CRISC) are a plus

  • Experience in Azure DevOps (build and support)


What is in it for you:

  • An inclusive culture that is critical to organization’s success.

  • A place where you can be exceptional every day.

  • An environment of promoting respect, developing talent, protecting our people, and valuing our differences.


Reach Us:
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Profile Keywords: Tech Jobs, IT Delivery Lead, Risk Identification, Vendor Management, IT Services, ITIL, PMP, Fortune 500, Finance,