Manager- Insurance Operations- 10+ Years- Pune

Location: Pune
Discipline: Insurance
Job type: Permanent
Contact name: Naina Khurana

Contact email:
Job ref: 40684
Published: 16 days ago

Insurance Operations - (10+Years; 3 Years-Team Handling)- Pune


We are looking for a specialist with Excellent communication skills and at least 10 years of experience in Insurance Operations (Back-office) & 3+ Years in Team Handling with minimum team size of 70 FTEs.


Should be ok with working in spilt offs and rotational shifts.


Location - Pune


Your future employer: Leading technology services and consulting company focused on building innovative solutions.



  1. Managing day-to-day insurance operations (P&C) & liaise with the clients on a daily/weekly basis and ensure contractual deliverables are met.

  2. Managing a group of First Line Managers and is primarily responsible for delivering SLAs and schedule for tasks performed.

  3. Driving team performance, KPI management, reporting, absenteeism, attrition, etc.

  4. Handling day to day operations with focus on coaching, recognition, performance management and analysis including data trends and drivers.

  5. Managing customer/client escalations effectively as per guidelines.

  6. Interacting regularly with the clients to share updates, manage operational reviews.



  1. Experience of minimum 10 years in General InsuranceOperations or Chat Process is a must.

  2. Policy Servicing in general insurance will be preferred.

  3. At least 3 years of experience in Team handling with a span of at least 70 employees and team leaders

  4. External Certification in P & C / General Insurance will be an advantage


What is in it for you?

  • Attractive compensation

  • Fast track career growth

  • A stimulating working environment in an established brand


Reach Us: If you think this role is aligned with your career, kindly write me an email along with your updated CV on for a confidential discussion on the role.


Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status.


Note: We receive a lotof applications on a daily basis so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don’t hear back from us in 1 week. Your patience is highly appreciated.


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