Project Manager/Sr Manager- Mergers and Acquisitions

Job Title

Project Manager

Report to (Job Title)

AVP and Onshore Business Stakeholders

Department

IMO

Direct Reports (Job Title)

N/A

Division

Across Geographies

Location

Across GCoE Office

As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Center of Excellence is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market.

The Gallagher Center of Excellence (GCoE) supports various divisions of Gallagher, providing premier service to our customers around the globe. The GCoE has grown into a team of more than 15,000 employees across locations Mumbai, Kolhapur, Shimoga, Bengaluru, Pune, Gurgaon, Sri Lanka, providing reliable, fast and high-quality support to field staff.

Working at the GCoE gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills, improve their knowledge and deliver tangible results.

At Gallagher, we want to empower you to make a difference, take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.

We are looking to recruit a Project Manager to join our Gallagher Global Divisions. The PM role is an integral part of the Divisional IMO Team and GCoE Change Team, which provides a range of important services to its Business including project/program management, Organisational Change, business analysis, and portfolio governance. Joining this team offers excellent opportunities for development, growth, and career progression.

The role is accountable to both Divisional and GCoE Business Leaders, Onshore Divisional Managers, involving regular and ad-hoc activities as required, while closely collaborating with other Project team members (both onshore and offshore). You should possess some knowledge of change, risk, or project management within an organization and have a strong interest in using project management applications and the Microsoft Office suite.

You will be able to work independently within agreed timelines, escalating problems and issues, and researching potential solutions for discussion and resolution. A keen eye for detail and accuracy is essential, and you should enjoy working on a variety of activities related to mergers and integrations.

You should be willing to work in a virtual team across multiple locations and enjoy interacting with different stakeholders across the organization. Familiarity with project management applications and the Microsoft Office suite is required. Especially experience in using PowerPoint to create reports and dashboards that summarize management information for different audiences is important. While less critical, knowledge of reporting tools such as Power BI and other project-based tools like MS Visio would be beneficial for future work.

As a Project Manager within the IMO and GCoE Change team, you will drive project delivery, develop solutions and introduce any changes to processes and systems ensuring that can be embedded into our business in a controlled way.

What the role will involve:

• Managing the inception and initiation of projects in accordance with the GCoE Change agenda and M&A Framework, defining project approach, resource requirements and estimating project delivery timelines and cost
• Defining and agreeing project scope, deliverables, timescale, quality, cost and benefits to ensure the business case can be articulated, understood and agreed
• Defining, establishing and managing project structure, roles and teams to ensure efficient and effective project delivery
• Planning, managing, monitoring and reporting on the work of (sometimes disparate) project teams to deliver the outputs to the agreed timescale, quality and cost criteria
• Producing RAID logs and managing mitigation activities, including ongoing risk assessment
• Working with key Business stakeholders across multiple geographies in order to clarify project outputs, and timescale, quality and cost criteria; build sustainable relationships to enable the achievement of project objectives
• Providing leadership, direction and coaching to the project team
• Working with Information Technology / external application vendors to include their costs, activities and deliverables within the overall project scope and approach, providing challenge and support to ensure technology related outcomes are achieved
• Creating high level and detailed documents, using a mixture of pictorial and written means (within PowerPoint / Word) in order to effectively communicate with the project team, peers and stakeholders (including Executives and senior managers)
• Assisting the GCoE Business Leaders, Operations team, and wider teams to support the GCoE change agenda, including taking ownership of specific activities identified during organisational strategic leadership meetings.
• Proactively stay informed about industry trends and best practices to provide thought leadership in building a high-performing Change team aligned with the GCoE's strategic objectives.
• Support the broader Change Community by sharing insights and learnings relevant to Gallagher and the insurance industry, ensuring projects and change initiatives are set up for success.
• Complying with the Gallagher Professional Standards Manual in accordance with statutory requirements for the role with specific attention, but not limited to, managing client and other sensitive data, Whistle Blowing, Treating Customers Fairly.

Qualifications

• Educated to degree level or equivalent desired
• Project Management PMP, Prince 2 or MSP certification desired

Technical Knowledge

• Extensive project management experience and demonstrates a very good understanding of project management techniques across Waterfall and Agile lifecycles
• Excellent knowledge of business improvement and change management methodologies
• Proficient knowledge of MS Office software including Visio, Excel, Word, Powerpoint
• Insurance / Financial Services experience essential.
• Good understanding of underlying legal principles and practices relating to risk in the insurance industry
• Excellent knowledge of general insurance (London Market / Lloyd’s and Industry) products and services, and in particular detailed understanding of legal / regulatory / risk principles and practices relating to the insurance industry

Experience and Skills

• Demonstrable full life cycle project management experience, along with experience of leading complex, scale, and time bound projects (including those related to external software vendors)
• Proven experience of managing multiple concurrent projects, including experience of projects in the regulatory domain
• Experience of delivering projects / change to agreed outcomes across multiple disparate business divisions / geographies with differing needs and challenges
• Experience of delivering projects with Information Technology components
• Confidently builds and sustains a key relationship network
• Decisive leadership in ambiguity and the desire to solve problems coupled with a can-do attitude.
• Excellent interpersonal skills, including listening, verbal and written communication  with the ability to communicate effectively with all levels of the Company, including Executives and senior level management
• Experience of working in matrix teams across multiple locations, including with third party suppliers
• Ability to negotiate, persuade and influence business decisions across all stakeholder groups
• Ability to respond confidently to conflicts and manage situations positively, proactively escalating on-going issues
• A self-starter, time management and deadline driven; able to set priorities, including when under timeline pressure, and monitor progress towards goals
• Decisive project leadership in times of ambiguity and evolving business needs
• Ability to lead and motivate others through good people management skills
• Creative problem-solver with a positive can-do attitude and ability to think strategically as well as operate at detailed level and deep-dive where needed.
• Demonstrable experience of being able to pick up ambiguous ‘business challenges’ and shaping them into more holistic, structured pieces of work (including collaborating with others in order to achieve this)
• Attention to detail, comfortable with conducting analysis and handling financial data
• Ability to compile reports, analyse findings and make valued, trusted recommendations to a variety of audiences
• A high level of discretion and empathy, able to respond confidently to conflicts, balance situations whilst raising any ongoing issues
• Experience of working in a global / regional, matrix-managed organisation, with the upmost integrity and confidentiality
• Evidence of self-development in the project discipline

Leading Self

• Leading Self - Focuses on how we lead ourselves and react to situations.
• Integrity and Trust - Focuses on doing the right thing and taking personal responsibility.

Leading Others and Relationships

• Builds Relationships and Networks - Focuses on building diverse networks and accepting difference.
• Collaborates - Focuses on sharing, supporting and being inclusive to achieve mutually beneficial outcomes.
• Communicates and Influences - Focuses on clear communication, influencing and negotiating.

Leading Results

• Client Excellence - Focuses on understanding and meeting the needs of internal and external clients for now and the future of a long-term relationship.
• Analysis - Focuses on conducting analysis in order to provide requirements and solutions to meet business needs.
• Drive for Results - Focuses on performance and removing obstacles to achieve results.

Leading the Business

• Business Acumen - Focuses on analysing and solving problems.
• Innovation - Focuses on creative thinking, generating new ideas and embedding the necessary change