Senior Research Analyst - Retail Operations - 3+ years - Pune/ Gurgaon/ Chennai/ Hyderabad/Bangalore

Senior Research Analyst – Retail Operations - 3+ years - Pune/ Gurgaon/ Chennai/ Hyderabad/Bangalore 

Location – Pune/ Gurgaon/ Chennai/ Hyderabad/Bangalore 

Your Future Employer - A leading global analytics and advisory firm with decades of experience in financial intelligence, risk consulting, and market research. The organization operates across multiple continents, serving top-tier banks, corporates, and government institutions. It is known for its deep domain expertise in credit assessment, data-driven insights, and policy advisory, supporting strategic decision-making across capital markets and infrastructure sectors. The firm maintains a strong presence in India and collaborates closely with international stakeholders to deliver high-impact solutions in ratings, benchmarking, and economic analysis

Key Responsibilities –

•            Provide support to branches in consumer loan booking, payment processing, escrow management, and payoff requests.

•            Conduct daily reconciliations of the consumer loan sub-ledger and resolve outstanding exceptions.

•            Review and maintain loan documentation to ensure accuracy, completeness, and compliance with customer identification and consumer protection regulations (e.g., Truth in Lending Act).

•            Oversee operational controls, prepare for audits, and contribute to process enhancements and system upgrades.

Requirements –

• Bachelor’s degree or equivalent experience; at least 2 years in retail loan servicing.
• Knowledge of consumer‑loan products and relevant regulations (e.g., Reg Z, Reg E).
• Proficiency in retail banking systems and strong customer‑service skills

Whats in it for you –

•            Skill Development: Gain hands-on expertise in loan operations, reconciliations, compliance, and audit readiness—building a strong foundation in financial services.

•            Career Growth: Exposure to cross-functional teams and system upgrades, opening pathways into risk management, compliance, or leadership roles.

•            Impactful Work: Play a key role in ensuring smooth loan servicing and regulatory compliance, directly influencing customer satisfaction and trust.

•            Continuous Learning: Stay ahead with process improvements, new technologies, and evolving consumer protection regulations.

•            Collaborative Culture: Work closely with branches, audit teams, and system specialists in a supportive environment that values precision and innovation.

Reach us - If you think this role aligns with your career aspirations, kindly email your updated CV to radhika.malhotra@crescendogroup.in for a confidential discussion about the role.

Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate based on race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Note- We receive many applications daily, so it becomes difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert!

Keywords - Consumer Loan Operations, Loan Booking, Payment Posting, Escrow Administration, Payoff Requests, Sub-Ledger Reconciliation, Exception Resolution, Loan Documentation, Compliance, Truth in Lending Act, Customer Identification, Regulatory Adherence, Operational Controls, Audit Preparation, Process Improvement, System Upgrades, Financial Services, Risk Management, Accuracy, Attention to Detail, Cross-Functional Collaboration