Service Now Developer

Location: Gurugram
Functional Practices: Technology & Analytics Practice
Job type: Permanent
Contact name: Jagrati Taneja

Contact email: jagrati.taneja@crescendogroup.in
Job ref: 94569
Published: about 24 hours ago

ServiceNow Developer – CMDB_3-5 years_Gurugram

Summary – We are hiring a hands-on ServiceNow Developer with strong experience in ITSM and ITOM, specifically CMDB, Discovery, and Service Mapping. The role focuses on enhancing the ServiceNow platform in an enterprise environment to improve service quality, automation, and data integrity while supporting global IT operations.
Location – Gurugram (Hybrid)
Your Future Employer – Our client is a globally recognized organization with a strong Digital IT function, driving enterprise-wide technology transformation initiatives across multiple geographies. They offer a collaborative work culture, exposure to global stakeholders, and long-term career growth opportunities.
Responsibilities –

  1. Customize, configure, and develop ServiceNow ITSM modules including Incident, Problem, Change, Request, Service Catalog, Asset Management, and Knowledge.

  2. Design and implement solutions using Business Rules, Client Scripts, UI Policies, UI Actions, Record Producers, Flow Designer, and Workflows.

  3. Manage and maintain CMDB ensuring data accuracy, governance, and alignment with enterprise standards.

  4. Configure and support ServiceNow Discovery including MID Servers, credentials, schedules, and troubleshooting issues.

  5. Design, deploy, and support Service Mapping for on-premise and cloud services.

  6. Implement Identification and Reconciliation (IRE) rules and manage multiple CMDB data sources.

  7. Develop and manage integrations using REST/SOAP APIs, Transform Maps, and Table APIs.

  8. Participate in ServiceNow upgrades, cloning, update set management, and production deployments.

  9. Identify and implement automation opportunities to reduce manual and repetitive tasks.

  10. Collaborate with stakeholders to translate business requirements into scalable technical solutions.

Requirements –

  1. 3–5 years of hands-on ServiceNow development experience.

  2. Strong hands-on experience with ServiceNow ITSM modules.

  3. Proven expertise in CMDB, Discovery, and Service Mapping.

  4. Experience working with MID Servers.

  5. Strong scripting skills using JavaScript and Glide API.

  6. Hands-on experience with Business Rules, Client Scripts, UI Policies, UI Actions, Flow Designer, and Workflow.

  7. Experience with REST and SOAP integrations.

  8. Solid understanding of ITIL and Configuration Management principles.

  9. Experience working in Agile development environments.

  10. ServiceNow certifications (CSA / ITSM / ITOM) – preferred.

What is in it for you –

  1. Opportunity to work on enterprise-scale ServiceNow ITSM and ITOM implementations.

  2. Exposure to global stakeholders and complex IT environments.

  3. Hybrid working model with flexibility.

  4. Strong learning, upskilling, and career growth opportunities.

  5. Inclusive and employee-friendly work culture.

Reach us –If you think this role is aligned with your career, kindly write to us along with your updated CV at jagrati.taneja@crescendogroup.in for a confidential discussion on the role.
Disclaimer – Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note – We receive a large number of applications daily, so it may not be possible to respond to every applicant. Please assume your profile has not been shortlisted if you do not hear from us within one week. We appreciate your patience.
Scammers may misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Please verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert.
Profile Keywords – Crescendo Global, Jobs in Gurugram, ServiceNow Developer Jobs, ServiceNow CMDB Jobs, ITSM Jobs, ITOM Jobs, ServiceNow Discovery, Service Mapping Jobs, MID Server, Glide API, JavaScript, Enterprise IT Jobs