Sr. Program Manager (LM Payments) - E-commerce/Internet - Hyderabad - 6+ years

Location: Bengaluru
Discipline: Supply Chain & Procurement, Last Mile/ First Mile/Mid Mile, Program/ Project Manager
Job type: Permanent
Contact name: Crescendo Global

Contact email:
Job ref: 37726
Published: about 1 month ago

Sr. Program Manager (LM Payments) - Internet/E-commerce - Hyderabad - 6+ years

Location: Hyderabad

Looking out for a payments program manager preferably from ecommerce background coming in with 6 to 10 years of relevant experience. 

You will serve as a vital link between the zonal operations team, central program team & business teams to drive the operational excellence & scale up the electronic payment-on-delivery initiatives.

Your future employer: One of the leading tech-enabled commerce platform having global presence.


  1. Owning the zonal level business goals for payments digitization and new services program, working with cross-functional teams to plan the pilot, program roll-out, training, launch for all last mile agents, channels and vendors. 

  2. Planning and overseeing the execution of programs to improve the adoption of digital wallets as a payment instrument used by customers and offered by delivery agents at the time of delivery. 

  3. Modelling and planning the right incentive and engagement structures customized by various channels while monitoring the adoption, fraud as well as adherence to mechanisms to ensure growth as per the norms.

  4. Setting and monitoring the key metrics on programs and work in close coordination with the payments business and respective program teams to drive necessary action with field, business and leadership teams to achieve the set goals.

  5. Identifying areas of opportunities and present business recommendations to shape the long-term strategy of the business unit.

  6. Reviewing the business progress on a weekly/monthly basis with both operations team and business leadership.


  1. Bachelors & MBA from a Tier 1 institute with 6 to 10 years of relevant professional experience in the e-commerce/internet based business.

  2. Minimum of 5+ years of program or product management experience in fintech/telecom/consumer goods with an exceptional understanding of trade marketing and execution and dealing with vast and diverse network.

  3. 2+ years of field experience in any of the previous industries served. 

  4. Excellent written and verbal communication skills with good presentation and influencing acumen to get the cross-functional stakeholder buy-in. 

  5. Strong change management skills with good judgement and decision making skills to maintain a healthy balance between customer experience with financial impact.

  6. Highly analytical and data-driven individual.

What's in it for you?

  1. Opportunity to work with an organization having global reach.

  2. Cross-functional engagement.

  3. An opportunity to make a social impact. 

Reach Us -

If you feel this role is well-aligned with your future plans, please feel free to reach me on


Crescendo Global is an ISO 9001:2015 certified, equal opportunity Leadership Hiring consulting firm. Crescendo Global consultants value diversity in the talent they identify for its Global and Fortune 500 clients. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.

Profile Keywords - Crescendo, Crescendo Global, Program management, project management, product management, electronification, payments, digitization, last-mile delivery, operational excellence, process improvements, last-mile payments, customer service, service improvement, customer experience improvement, stakeholder management