Team Manager- Non Voice_5 Years_Pune

Discipline: Captives/BPO
Job type: Permanent
Contact name: Shokhy Agarwal

Contact email:
Job ref: 40595
Published: 17 days ago

Team Manager _ Non Voice_ 5+ years_ Pune


Location – Pune 


Your future employer 

It’s is s a global insurance brokerage and risk management services firm. It has grown into one of the largest insurance brokers in the world. It provides a range of services, including commercial and personal property/casualty insurance, employee benefits consulting and brokerage, and risk management consulting. They serve clients in various industries, offering tailored solutions to meet their specific needs. With a focus on client-centric service and expertise in risk management.



  • Graduate/Post Graduate (Preferably Commerce).

  • Good academic record (50% or above).

  • Excellent communication skills (Verbal and Written).

  • Strong analytical skills

  • Minimum 4 years of post-qualification experience in BPO/KPO industry.

  • Candidate must have 1 year on papers experience as a TL and should be currently designated as a TL.

  • The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.

  • This position will require an individual who has a previous and demonstrated ability of success in

  • Proven people management skills

  • Service delivery

  • Premiums and Claims expert

  • This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.

  • Should have exposure to handling 15-20 FTEs

  • Should be only from an international non voice background.

What is in it for you? 

  • A fast-growing industry with a rapid career growth.

  • A fast paced, Innovative work environment.


Reach us- 
If you think this role will add value to your career, kindly write me an email along with your updated CV on for a confidential discussion on the role. 




Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status. 

Profile Keywords- Team manager, Non Voice, Service, International exposure, Pune.