IT Project manager - ServiceNow & ITSM - 5+ Years - Pennsylvania (Remote)

Location: Pennsylvania
Functional Practices: Program/ Project Manager
Job type: Permanent
Contact name: Twinkle Panhotra

Contact email: twinkle@crescendo-global.com
Job ref: 92481
Published: about 3 hours ago

IT Project manager - ServiceNow & ITSM - 5+ Years - Pennsylvania (Remote)

Summary - This role is responsible for managing multiple IT projects across the full project lifecycle, from initiation through closure, using established PMO standards and methodologies. The Project Manager coordinates with business owners, technology teams, vendors, and stakeholders to define scope, manage risks, schedules, and costs, and ensure successful delivery. The position emphasizes strong stakeholder communication, adherence to PMO playbooks, and continuous improvement through lessons learned. Experience with SAP, ServiceNow, and ITSM practices is highly desirable. 

Location – Middletown, PA - 1 week per month onsite 

Your Future Employer - Our client specializes in infrastructure and technology providing flexible work environment with focus on customer and employee wellbeing. 

Responsibilities -  

  • Manages and coordinates the activities of internal and/or external staff involved in multiple IT projects of varying complexity.
  • Develops and maintains project plans and other artifacts as required using PTC or other established project management standards, procedures, templates, and methodologies.
  • Coordinates with business owners and other analysts to define and refine the project scope.
  • Performs project management duties through the entire project lifecycle, including initiating, planning, executing, monitoring and controlling, and closing.
  • Conducts lessons learned sessions during and after projects to identify recommendations for improvement.
  • Develops and maintains a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
  • Adheres to the PTC PMO Playbook and referenced artifacts. 

Requirements -  

The ideal candidate will have a minimum of five (5) years of expertise in project/project management of projects of various sizes and subject matter, including but not limited to integration, scope, schedule, cost, communication, vendor, and risk planning and management. 

Additional beneficial skills include: 

  • Project Management Professional (PMP) Certification.
  • ServiceNow Experience in Idea, Project, and Demand modules
  • Enterprise Business Solutions, specifically SAP projects
  • ITIL / ITSM practices and methodologies 

Engagement Requirements 

  • Candidate’s location is preferred to be within the Continental United States.
  • Successfully complete ePATCH background check, and ClearChecks National Criminal Background Check prior to engagement start.
  • Overtime requests always need to have prior approval of Project Principal with the rightful reasons for overtime.
  • This position is primarily remote; however, this position will require reporting to the Commission’s headquarters for meetings as required.
  • Travel expenses submitted for reimbursement must adhere to federal GSA guidelines governing hotel, mileage, and meals per diem rates, and must include appropriate expense documentation (receipts).  GSA Guidelines are available at: https://www.gsa.gov/travel/plan-book/per-diem-rates?gsaredirect=portalcontent104877
  • No additional compensation for any travel required, if the resource is based within a 3-hour commuting distance. The rate is inclusive of any travel costs. 

What’s in it for you -  

  • You’ll lead impactful data projects, work with cutting-edge tools and technologies, and collaborate with global teams.  
  • This role offers the opportunity to drive innovation, manage high-performing teams, and deliver solutions that shape business success across industries. 
 

Reach us - If you think this role is aligned with your career, kindly write me an email along with your updated CV on twinkle@crescendo-global.com for a brief discussion on the role. 

Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status. 

Note - We receive a lot of applications on a daily basis, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. 

Profile Keywords - IT Project Manager, Senior Project Manager, Technology Project Manager, Enterprise IT Project Manager  

Keywords- Project Lifecycle Management, PMO / PMO Playbook, PMP Certified / PMP, Agile / Waterfall / Hybrid, Risk, Scope, Schedule & Cost Management, Vendor Management, ServiceNow (Idea, Project, Demand Modules), SAP Project Management, Enterprise Business Systems, ITIL, ITSM, Service Management