TM ITSM - ITIL - 3+ Years

Location: Bengaluru
Discipline: Analytics , Software Engineer
Job type: Permanent
Contact name: Crescendo Global

Contact email:
Job ref: 38113
Published: 11 months ago

Team Manager – ITSM, Incident, Problem and Change Management, (8+ years)

An exciting opportunity for an individual having 8+ years of core experience into Application Support Maintenance with 3 years as a AM/TL. A perfect role fit for an individual having good  3-5 years of experience being a technical support manager with US/UK captive/clients


Location – Bangalore/ Pune

Your future employer

The largest insurance broking company, with a strong business presence in insurance, risk management and consulting services with over 35,000 employees globally.

You’ll be responsible for: -

  • Directing and building (staff, train and maintain employee skill levels) ITIL based Processes that troubleshoots, resolves and monitors customers network and security services.

  • Visualizing and articulating problems and solutions, solve complex problems and concepts, and make disciplined decisions based on available information.

  • Ensuring that all support provisioning aligns with the IT strategic vision and user requirements.

  • Creating Service Level Dashboards for internal and external evaluation of Services on Weekly / Monthly and Quarterly reports

  • Strong understanding of IT outsourcing, technical infrastructures and networking preferred.



  • 3-5 years of experience being a technical support manager with US/UK captive/clients

  • Excellent analytical skills

  • Time management, attention to detail, expectation setting and organizational skills to provide service management. Ability to work on own initiatives with minimal management supervision.

  • Ability to make quick and accurate decision based on information available

  • A team player with good verbal and written communications skills

  • Knowledge of Application Security and applicable audit procedure.

  • Ability to understand technical concepts and architecture.

  • Mentoring and guiding the team to reach operational goals.

  • Experience of working in the Insurance services industry with a fair understanding of technology

  • Ability to analyze operational gaps.

  • Needs to have pulse of market trends.


What is in it for you?


  • A fast-growing industry with a rapid career growth.

  • A fast paced, Innovative work environment.


Reach us-


If you think this role will add value to your career, kindly write me an email along with your updated CV on for a confidential discussion on the role.



Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.


Profile keywords- Incident management, change management, problem management, ITIL, ITSM, Insurance, Team Management