Consultant Digital Transformation (BPM)– Pune – 4 + years
We are looking for someonewho can manage end to end contact centreand Digital transformation. The candidate should be Black belt certified and must have anexperience in BPO/KPO industry
You will be responsible for transformation, solving business problems with internal and external stake holders
Your Future Employer: A global BPM company located in the finance capital of India, providing their services in various sector
Managing end to end business transformation (digital transformation and Automation).
Conducting process assessment workshops
Creating and designing programs for solutions
Facilitating the problem-solving workshops and direct the working of workshops to problem solving approach
Should be a black belt certified
Should be experienced in managing end to end Transformations
Should be experienced in working on design led projects
Should have experience in a BPM/KPO Captive unit
Reach us: If you think this role will add value to your career, kindly share across an updated copy of your resume on Prateek.email@example.com I will get in touch with you for a detailed discussion.
Disclaimer: Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status
Keywords: Process Digitalization, Digital Transformation. Process Transformation, Digital Project Management, due diligence, data analysis, Business Analysis, tool mapping, IVR mapping, RPA, project charters, Automation