CRM Support - MS Dynamics 365 – 3-10 Years - Mumbai

Location: Mumbai
Discipline: IT Admin/ IT Support
Job type: Permanent
Contact name: Srishti Pathak

Contact email:
Job ref: 40544
Published: 3 days ago

Are you passionate about providing advanced technical support and solving complex issues? We're seeking a talented L2 Support Specialist to join our dynamic team and play a pivotal role in ensuring the smooth operation of Microsoft Dynamics 365 modules.

Location- Mumbai

Your Future Employer- - A top-tier Business Process Management (BPM) leader with 400+ global clients. Fusing industry expertise, tech, analytics, and process know-how, and transforming solutions. Boasting 57,994 professionals in 64 global centers, it redefines the digital future across diverse industries, with a strong presence in Canada, China, India, the UK, and the US. 

Key Responsibilities:

  • Provide advanced technical support and expertise

  • Investigate and resolve escalated technical issues

  • Serve as a point of escalation for first-level support

  • Collaborate with cross-functional teams

  • Stay updated on product updates and best practices

  • Analyze recurring issues and system errors

  • Contribute to technical documentation and knowledge base

  • Share expertise with the support team

  • Foster strong working relationships

  • Ensure compliance with change management processes

  • Provide ongoing support and guidance to users


  • Bachelor's degree in Computer Science or related field

  • 2-to-7-year experience in Microsoft Dynamics CRM or similar CRM

  • Strong problem-solving abilities

  • Excellent communication skills

  • Customer service orientation

  • Empathetic approach

  • Ability to thrive in a fast-paced environment

  • Willingness to continuously learn

What is in it for you

  • Opportunity to work with cutting-edge technology

  • Collaborative and supportive team environment

  • Continuous learning and skill development

  • Competitive compensation package

Reach us- If you feel that you are the right fit for the role please share your updated CV at

Disclaimer- Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note-We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.

Profile Keywords :Support , Microsoft Dynamic, CRM, Salesforce, Zoho, Oracle, Support, Troubleshooting ,L2 Support