Deputy Manager - Process Training - Life Insurance and Pension - 5+ Years - Bangalore

Deputy Manager - Process Training - Life Insurance and Pension - 5+ Years - Bangalore

Location – Bangalore

We are looking for a Deputy Manager – Process Training to lead and manage end-to-end process training and upskilling initiatives for Life Insurance. The role requires strong people leadership, client interaction, and mandatory training experience, preferably within Life & Annuities domain.

Your Future Employer –

A globally Organisation known for strong governance, structured learning frameworks, and customer-centric operations.

Responsibilities –

• Identify training needs and plan, manage, coordinate, deliver, and monitor process training and upskilling programs for employees

• Ensure strict compliance with training governance plans defined by the business

• Identify training and development needs through Product Knowledge Tests (PKT) and Quality defect analysis

• Conduct brainstorming and Root Cause Analysis (RCA) sessions to address performance gaps

• Disburse product and process updates in line with training governance

• Coordinate and conduct refresher training programs based on Training Needs Identification (TNI)

• Conduct training appraisals and evaluations

• Devise individual coaching and learning plans for employees

• Create and update training materials including Facilitator Guides, Participant Guides, SOPs, Process Maps, and Detailed Process Manuals

• Supervise training delivery during new hire and project transition periods

• Measure training effectiveness and maintain Training MIS, including daily, weekly, and monthly dashboards and reports

• Monitor and review trainee progress through assessments, questionnaires, and discussions with managers

• Evaluate trainers and training programs through classroom observation sessions

• Manage and allocate training infrastructure and resources (training rooms, materials, stationery, etc.)

• Deliver one-on-one coaching and structured feedback as required

• Ensure training plans and documentation are in place, including SOPs and process maps

• Ensure timely sign-off, certification, and accreditation of staff in training

• Manage 30-60-90 day post-training performance for signed-off staff

• Lead and manage a team of trainers and handle client interactions

Requirements –

• Mandatory experience in Process Training

• Life Insurance / Life & Annuities domain experience preferred

• Experience managing a team of trainers

• Strong client interaction and stakeholder management skills

• Excellent communication and presentation abilities

What is in it for you –

• Leadership role with ownership of training governance and delivery

• Opportunity to work with a global life insurance client – Life Insurance

• Stable role with structured processes and defined career progression

• Exposure to international insurance training standards

Reach us:

If you think this role is aligned with your career, kindly share your updated CV on megha.rajput@crescendogroup.in for a confidential discussion.

Disclaimer:

We are an equal opportunity employer and do not discriminate based on race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note:

We receive many applications daily and may not respond individually. If you don’t hear back within 1 week, please consider your profile not shortlisted. Thank you for your patience.

Profile Keywords –

Deputy Manager Process Training, Insurance Training Jobs, Life Insurance Training, Life & Annuities, Training Governance, Trainer Manager Jobs, BPO Training Leadership, Bangalore RMZ Jobs, Life Insurance Careers.