Deputy Manager- Quality-F&A-Mumbai

Location: Mumbai
Discipline: Supply Chain & Procurement, Quality Control / Quality Assurance / SQE
Job type: Permanent
Contact name: Alisha Dawra

Contact email:
Job ref: 38246
Published: 4 months ago

Deputy Manager- Quality-F&A-Mumbai

Opportunity for candidates with 5+ years of experience in Quality/Process improvement for Finance and Accounting Domain (PTP, OTC, RTR)

Location- Mumbai (Vikhroli)

Shift - 6:30 PM-3:30 AM

Your future employer: A leading (BPM) Business Process Management that delivers spectrum of solutions.


  • Understanding the overall flow of the F&A business

  • Communicating with the client and internal stakeholder.

  • Handling customers and work in a multi culture/process environment.

  • Driving continuous improvement projects, Brainwave ideas, Kaizen to improve current process performance.

  • Training and mentoring on multiple quality & improvement concepts, areas and projects

  • Daily, Weekly & Monthly reporting

  • Managing and leading a team of Quality resources and managers to drive accuracy and SLA compliance for current processes.

  • Ensuring adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors and customer escalations.

  • Driving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the scores.

  • Providing effective feedback to all processers.

  • Working on Bottom performers to bring them up.

  • Driving quality related activities - Calibrations with clients & internal team, FMEA, Risk & Compliance practices.

  • Actively involved in internal meetings/client meetings/customer reviews/stakeholder meetings from performance & CSAT improvement perspective



  • Candidate should well verse with the Finance & Accounting functional knowledge in PTP/ OTC/RTR.

  • Candidate must have ISO knowledge

  • Candidate must be Commerce Graduate (B. Com/ M. Com/ MBA finance).

  • Candidate should have good working knowledge of Transaction Quality systems, tools and technologies.

  • Candidate must have domain knowledge- P2P, 02C, R2R

  • Candidate having six sigma yellow/green belt certification will be preferred.


What’s in it for you:

  1. A profitable organisation leading to personal and professional growth.

  2. A healthy work-ecosystem and culture.


Reach us:

If you think this role is aligned with your career, kindly write me an email along with your updated CV on


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