Deputy Manager- Quality-F&A-Mumbai
Opportunity for candidates with 5+ years of experience in Quality/Process improvement for Finance and Accounting Domain (PTP, OTC, RTR)
Location- Mumbai (Vikhroli)
Shift - 6:30 PM-3:30 AM
Your future employer: A leading (BPM) Business Process Management that delivers spectrum of solutions.
Understanding the overall flow of the F&A business
Communicating with the client and internal stakeholder.
Handling customers and work in a multi culture/process environment.
Driving continuous improvement projects, Brainwave ideas, Kaizen to improve current process performance.
Training and mentoring on multiple quality & improvement concepts, areas and projects
Daily, Weekly & Monthly reporting
Managing and leading a team of Quality resources and managers to drive accuracy and SLA compliance for current processes.
Ensuring adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors and customer escalations.
Driving VOC and CSAT actionable across the teams, verticals, locations and maintain or improve the scores.
Providing effective feedback to all processers.
Working on Bottom performers to bring them up.
Driving quality related activities - Calibrations with clients & internal team, FMEA, Risk & Compliance practices.
Actively involved in internal meetings/client meetings/customer reviews/stakeholder meetings from performance & CSAT improvement perspective
Candidate should well verse with the Finance & Accounting functional knowledge in PTP/ OTC/RTR.
Candidate must have ISO knowledge
Candidate must be Commerce Graduate (B. Com/ M. Com/ MBA finance).
Candidate should have good working knowledge of Transaction Quality systems, tools and technologies.
Candidate must have domain knowledge- P2P, 02C, R2R
Candidate having six sigma yellow/green belt certification will be preferred.
What’s in it for you:
A profitable organisation leading to personal and professional growth.
A healthy work-ecosystem and culture.
If you think this role is aligned with your career, kindly write me an email along with your updated CV on firstname.lastname@example.org
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