Digital Marketing Manager_Web Ops Experience_8+year_Bangalore(Hybrid)

Location: Bengaluru
Discipline: Marketing Operations
Job type: Permanent
Contact name: Akanksha Kashyap

Contact email:
Job ref: 40077
Published: 4 days ago

 Digital Marketing Manager_Web Ops Experience_8+year_Bangalore(Hybrid)

Here is an exciting opportunity for the position of Digital Marketing Manager with at least 8 years of experience and will be to support in onboarding milestones and day-to-day management of the GCoE Digital Marketing Team, which supports Digital Experience capabilities.

Location :- Gurgaon (Hybrid)

Your Future Employer:-  It is a 4th  global insurance brokerage, risk management, and consulting firm, serves communities around the globe, helping clients address risk, protecting assets, and recovering from losses. Founded back in 1927 and headquartered in Rolling Meadows, Illinois, United States.


Job Responsibilities

  • Day-to-day management and oversight of MA and Web Ops resources, maintains work schedules and oversight of time off requests, staffing conflicts and resourcing along with direct support of management.
  • Monitors and regularly assesses overall team and individual performance against goals/KPIs to assess knowledge and performance improvement opportunities, including conflict resolution, staff issues and escalating foreseeable attrition risks.
  • Actively participates in individual team members’ performance reviews, providing regular feedback regarding misses/errors and additional training needs to GCoE leadership contributing to the identification of growth and skill development opportunities to ensure constant improvement and utilization of the GCoE MA and Web Ops teams.
  • Coordinates with GCoE team resources to ensure work is completed accurately and in accordance with standard practices / guidelines and defined service level agreements.
  • Shares feedback regularly to support onshore and GCoE management in assessment of individual skills and aptitude along with potential for career expansion.
  • Provides and shares on a regular cadence status updates/reports with leadership.
  • Ensures the GCoE team is working together as a cohesive unit in support of the global MA and Web Ops Team’s exemplary work, goals and values.
  • Maintains a current understanding of each capabilities, processes, workflows, SLAs and Gallagher brands guidelines and business divisions to ensure accurate oversight and output of deliverables.
  • Keep oneself abreast and updated of industry best practices in Digital Marketing and support team members as needed.


  • MBA or equivalent in Marketing
  • 8+ years’ experience in digital marketing, with at least 4 years of demonstrated team management experience, including depth of knowledge in Marketing Automation, Web.
  • Understanding and experience with digital marketing tools, inclusive of content management systems, Automation/CRM (Salesforce), web analytics, and social media systems.
  • Professional and conversational fluency in English is a must, with excellent oral/written communication and presentation skills
  • Leads with empathy and a solution-oriented mindset with strong mentorship skills


Preferred Skills

  • Demonstrated project and/or resource management understanding
  • Experience with/knowledge of Workfront or other project management software
  • Microsoft Office Suite programs

What’s in it for you:

  • A profitable organization leading to personal and professional growth.
  • A healthy work-ecosystem and culture.
  • A high-performance culture with phenomenal career progression.
  • Future career opportunities across a global organisation


Reach us-


If you think this role will add value to your career, kindly write me an email along with your updated CV on for a confidential discussion on the role.


Disclaimer: Crescendo Global is specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated