Group Manager – Quality Assurance (8+ years)
Job opportunity for a working professional having at least 8 years of experience in Quality Assurance, meeting Client’s SLA and implementing new processes in the business.
Your Future Employer: A leading Business Process Management company.
Adherence of Quality SLA’s and contractual agreements with internal & external stakeholders
Personally, monitoring assigned accounts, meeting the client SLAs for the assigned accounts and ensuring client satisfaction, on a day-to-day basis.
Ensures each of his team members reporting to him achieves his/her targeted objectives with respect to Service Levels.
Staff Motivation, Goal setting, Performance appraisal of team members, and counselling for performance and capability building in conformance with goals.
Management and coordination of operations, quality, and general administration of the assigned processes. Manpower planning
Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables
Deployment and Strengthen the Quality Assurance Framework for the Business
Taking care of Baselining, Capacity Planning and Statistically validation of sample and Accuracy targets of the process
Identify and raise early alerts in terms of breaching the SLA metrics, Risk, Regulatory & Compliance requirements
Complete the Six Sigma & Lean Role Roadmap within the stipulated time
Prepare all team and client related reports for Quality
Graduate / Post Graduate in any discipline
Strong interpersonal skills, written and oral communications skills
Ability to take initiatives and communicate effectively with people at all levels both internally and externally
Ability to work to tight deadlines and respond to changing priorities quickly and positively
Should be able to plan and carry out responsibilities with minimal direction
Ability to work independently and as well in a team
Green Belt certified (preferable)
Should have been in management role for at least 4+ years. Previous experience in a quality role will be required
What is in it for you?
An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team.
If you think that this role will add value to your career, kindly write me an email along with your updated CV on Nishant.email@example.com
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