Group Manager - Quality Assurance (8+ years)

Location: Indore
Discipline: Strategy and Assurance
Job type: Permanent
Contact name: Nishant Sharma

Contact email:
Job ref: 37557
Published: 11 months ago

Group Manager – Quality Assurance (8+ years)

Job opportunity for a working professional having at least 8 years of experience in Quality Assurance, meeting Client’s SLA and implementing new processes in the business.

Location: Indore

Your Future Employer: A leading Business Process Management company.


  • Adherence of Quality SLA’s and contractual agreements with internal & external stakeholders

  • Personally, monitoring assigned accounts, meeting the client SLAs for the assigned accounts and ensuring client satisfaction, on a day-to-day basis.

  • Ensures each of his team members reporting to him achieves his/her targeted objectives with respect to Service Levels.

  • Staff Motivation, Goal setting, Performance appraisal of team members, and counselling for performance and capability building in conformance with goals.

  • Management and coordination of operations, quality, and general administration of the assigned processes. Manpower planning

  • Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables

  • Deployment and Strengthen the Quality Assurance Framework for the Business

  • Taking care of Baselining, Capacity Planning and Statistically validation of sample and Accuracy targets of the process

  • Identify and raise early alerts in terms of breaching the SLA metrics, Risk, Regulatory & Compliance requirements

  • Complete the Six Sigma & Lean Role Roadmap within the stipulated time

  • Prepare all team and client related reports for Quality


  • Graduate / Post Graduate in any discipline

  • Strong interpersonal skills, written and oral communications skills

  • Ability to take initiatives and communicate effectively with people at all levels both internally and externally

  • Ability to work to tight deadlines and respond to changing priorities quickly and positively

  • Should be able to plan and carry out responsibilities with minimal direction

  • Ability to work independently and as well in a team

  • Green Belt certified (preferable)

  • Should have been in management role for at least 4+ years. Previous experience in a quality role will be required

What is in it for you?

An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team.

Reach us

If you think that this role will add value to your career, kindly write me an email along with your updated CV on


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