Group Manager - Quality Assurance (8+ years)

Location: Indore
Discipline: Strategy and Assurance
Job type: Permanent
Contact name: Nishant Sharma

Contact email: nishant.sharma@crescendogroup.in
Job ref: 37557
Published: 1 day ago

Group Manager – Quality Assurance (8+ years)

Job opportunity for a working professional having at least 8 years of experience in Quality Assurance, meeting Client’s SLA and implementing new processes in the business.

Location: Indore

Your Future Employer: A leading Business Process Management company.

Responsibilities:

  • Adherence of Quality SLA’s and contractual agreements with internal & external stakeholders

  • Personally, monitoring assigned accounts, meeting the client SLAs for the assigned accounts and ensuring client satisfaction, on a day-to-day basis.

  • Ensures each of his team members reporting to him achieves his/her targeted objectives with respect to Service Levels.

  • Staff Motivation, Goal setting, Performance appraisal of team members, and counselling for performance and capability building in conformance with goals.

  • Management and coordination of operations, quality, and general administration of the assigned processes. Manpower planning

  • Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables

  • Deployment and Strengthen the Quality Assurance Framework for the Business

  • Taking care of Baselining, Capacity Planning and Statistically validation of sample and Accuracy targets of the process

  • Identify and raise early alerts in terms of breaching the SLA metrics, Risk, Regulatory & Compliance requirements

  • Complete the Six Sigma & Lean Role Roadmap within the stipulated time

  • Prepare all team and client related reports for Quality

Requirements:

  • Graduate / Post Graduate in any discipline

  • Strong interpersonal skills, written and oral communications skills

  • Ability to take initiatives and communicate effectively with people at all levels both internally and externally

  • Ability to work to tight deadlines and respond to changing priorities quickly and positively

  • Should be able to plan and carry out responsibilities with minimal direction

  • Ability to work independently and as well in a team

  • Green Belt certified (preferable)

  • Should have been in management role for at least 4+ years. Previous experience in a quality role will be required

What is in it for you?

An opportunity to work with global clientele in a fast-paced environment with a growth oriented & enthusiastic team.

Reach us

If you think that this role will add value to your career, kindly write me an email along with your updated CV on Nishant.sharma@crescendogroup.in

 

Disclaimer: Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.