Lead Analyst (Digital Transformation) - Consulting/Shared Services - Pune (4-8 Yrs)

Location: Pune
Discipline: Sales & Marketing
Job type: Permanent
Contact name: Meghav Baweja

Contact email: meghav.baweja@crescendogroup.in
Job ref: 38230
Published: about 1 year ago

Lead Analyst (Digital Transformation) – Business Process Services – Pune (4-8 Yrs)

Excellent opportunity for someone who holds 4 to 8 years of relevant experience in undertaking digital transformation in a client centric role with a business process setup.

Location: Pune

Your Future Employer:

One of the most established business process management firm operating globally.


  1. Identifying key opportunities with Process/Domain SMEs across geographies.

  2. Working with senior stakeholders for enhancement of organizational capabilities.

  3. Managing RFPs/RFIs focused on customer experience transformation.

  4. Managing relationships and activities with Business Partners.

  5. Giving digital driven solutions to support new deals Eg. Knowledge management solutions, Customer interaction activities, Digital dashboards, etc.


  1. Minimum 4-8 years of experience in an relevant client centric role.

  2. Graduation in any relevant field.

  3. Must have experience in travel vertical.

  4. Must have hands on experience in creating and executing projects on chatbot, Omni channels like Azure, Genesys, AWS.

  5. Understand Lean Six Sigma Concepts.

  6. Excellent written and verbal communication skills.

What is in it for you:

  • You’ll get a chance to work with one of established business process management firm

  • You’ll get a chance to work with global clients.

Reach us:

If you think this role is aligned with your career, kindly write me an email along with your updated CV on meghav.baweja@crescendogroup.in for a confidential discussion on the role.


Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.


We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don’t hear back from us in 1 week. Your patience is highly appreciated.

Profile Keywords:

Crescendo, Crescendo global. Digital transformation, RFPs, RFIs, Customer experience, Travel, Knowledge management solutions, Cognitive chatbots, Digital solutions, Lean six sigma, Business Process Management.