Operations Head-Mohali-15+ years

Head of Marketing – Operational Head (Head of Operations)

Location: Mumbai

Experience: 15+ years

About Employer- The organisation is a global group operating across financial services, technology, real estate, and healthcare. With 13+ years of innovation, it has built leading products, served millions of clients in 180+ countries, and manages several well-known international brands.

Key Responsibilities

• Oversee end-to-end brokerage operations including onboarding & KYC, trading & post-trade, payments, settlements, reconciliations, and client support.
• Design, document, and optimize SOPs to ensure scalability and operational efficiency.
• Coordinate with Compliance, Risk, and Legal to ensure regulatory alignment across multiple jurisdictions.
• Support audits, regulatory reviews, and manage operational risk.
• Oversee trading operations, liquidity provider interfaces, platforms (MT4/MT5), and technology vendors.
• Manage payment operations, treasury activities, client fund controls, and vendor relationships.
• Lead, mentor, and manage the operations team with clear KPIs and performance standards.
• Drive automation, process improvement, and operational readiness for new products, markets, and licenses.

Key Skills & Competencies

• Strong experience in brokerage/trading operations within a regulated environment.
• Hands-on knowledge of KYC, AML, payments, and post-trade processes.
• Proven leadership, stakeholder management, and process-driven mindset.
• High attention to detail with strong problem-solving skills.

Requirement-

• Bachelor’s degree in a relevant field (MBA / CA / CFA preferred).
• 15+ years of operations experience in fintech, brokerage, or financial services.
• Experience in regulated trading/broker environments.
• Exposure to global and outsourced teams preferred.

• What’s in it for you?
  A high-ownership role where your digital expertise directly drives growth and performance. Work in a fast-paced environment with strong exposure to leadership and cross-functional teams.

• Reach Us: If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at chimpy.salgotra@crescendogroup.in for a confidential discussion on the role.
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Keywords: #Head of Operations #Brokerage Operations #Trading Operations #FinTech Operations #KYC & AML #Payments&Settlements #Regulatory Compliance #MT4/MT5 #Liquidity Providers #Post-Trade Operations #Treasury #Process Optimization #SOPs #Automation#Team Leadership