Support Engineer-SLA, Ticket Backlog, Troubleshoot-(1-4 Years)-Thane

Location: India
Discipline: Software Engineer
Job type: Permanent
Contact name: Adhish Arya

Contact email:
Job ref: 39405
Published: 8 months ago

Support Engineer-SLA, Ticket Backlog, Troubleshoot-(1-4 Years)-Thane

An exciting opportunity for someone who has more than 1 year of experience in SLA, Ticket Backlog &Troubleshoot.


Location- Thane

Your future employer- A management consulting company that assists businesses in establishing a distinctive supply chain, operational, and customer management capabilities


  • Putting customers' requests first and referring critical technical problems to IT developers.
  • Recording error reports and keeping track of performance indicators.
  • Assembling helpful IT support materials and instruction manuals.
  • IT troubleshooting using targeted customer inquiries.
  • Investigates and reproduces problems, offers fixes and workarounds, and verifies adjustments to make sure the software solution continues to function.
  • Examining production problems in the firm and suggesting solutions.



  • A bachelor's degree in information technology, computer science, or a related field.
  • Support engineer with a minimum 1 to 4 years of experience.
  • Excellent client confronting and correspondence (composed and verbal) abilities.
  • Excellent communication skills Critical thinking abilities and capacity to think algorithmically
  • Imaginative brain with an inclination for investigating new apparatuses and advances.
  • Must have good knowledge of SLA, Ticket Backlog, Troubleshoot, Software support.
  • Must have more than 60% throughout the academics.
  • No gaps in career.

What is in it for you- 

  • A stimulating working environment with equal employment opportunity  
  • Growing skills while working with industry leaders and top brands 
  • A meritocratic culture with great career progression 

Reach us- If you feel that you are the right fit for the role please share your updated CV at


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Profile Keywords- SLA, Ticket Backlog, Troubleshoot, Software support.