Support Engineer-SLA, Ticket Backlog, Troubleshoot-(1-4 Years)-Thane

Location: India
Discipline: Software Engineer
Job type: Permanent
Contact name: Adhish Arya

Contact email: adhish.arya@crescendogroup.in
Job ref: 39405
Published: 8 months ago

Support Engineer-SLA, Ticket Backlog, Troubleshoot-(1-4 Years)-Thane

An exciting opportunity for someone who has more than 1 year of experience in SLA, Ticket Backlog &Troubleshoot.

 

Location- Thane

Your future employer- A management consulting company that assists businesses in establishing a distinctive supply chain, operational, and customer management capabilities

Responsibilities-

  • Putting customers' requests first and referring critical technical problems to IT developers.
  • Recording error reports and keeping track of performance indicators.
  • Assembling helpful IT support materials and instruction manuals.
  • IT troubleshooting using targeted customer inquiries.
  • Investigates and reproduces problems, offers fixes and workarounds, and verifies adjustments to make sure the software solution continues to function.
  • Examining production problems in the firm and suggesting solutions.

 

Requirements- 

  • A bachelor's degree in information technology, computer science, or a related field.
  • Support engineer with a minimum 1 to 4 years of experience.
  • Excellent client confronting and correspondence (composed and verbal) abilities.
  • Excellent communication skills Critical thinking abilities and capacity to think algorithmically
  • Imaginative brain with an inclination for investigating new apparatuses and advances.
  • Must have good knowledge of SLA, Ticket Backlog, Troubleshoot, Software support.
  • Must have more than 60% throughout the academics.
  • No gaps in career.

What is in it for you- 

  • A stimulating working environment with equal employment opportunity  
  • Growing skills while working with industry leaders and top brands 
  • A meritocratic culture with great career progression 

Reach us- If you feel that you are the right fit for the role please share your updated CV at adhish.arya@crescendogroup.in

 

Disclaimer- Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Profile Keywords- SLA, Ticket Backlog, Troubleshoot, Software support.