WFM-Forecasting-Pune-3+ Years’ Experience
Opportunity for candidates with experience of WFM and forecast variance.
Location- Pune
Shift- UK Shift (Hybrid)
Your future employer: A leading, global group with a strong foothold in specialty financial services serving millions of customers across the full spectrum
Responsibilities:
Forecasting and capacity modeling
Analysis of historic trends to predict future volumes
Create capacity plan and review the same on an agreed frequency i.e. Actual v/s projected capacity
Ensures that all reports originating from the team are accurate, relevant and reliable
Complete root cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness
Resource Management including accurately tracking all/any movement of headcount (attrition, new recruits)
Ensuring that all headcount databases are accurate and aligned
Work closely with the operations team to analyze and help improve their delivery processes
Assist with projects and other duties as requested or assigned
Requirements:
Min 3 years of experience in WFM team with experience in trend analysis
Spread sheets with formula application and/or database software (Excel, Access)
Knowledge in Automatic Call Distribution Technology and experience with Forecasting/ Scheduling software – preferred though not mandatory.
Advanced MS Office
What’s in it for you:
A profitable organisation leading to personal and professional growth.
A healthy work-ecosystem and culture.
Reach us:
If you think this role is aligned with your career, kindly write me an email along with your updated CV on alisha.dawra@crescendogroup.in