WFM-Forecasting-Pune-3+ Years Experience

Location: Pune
Discipline: Workforce Management
Job type: Permanent
Contact name: Alisha Dawra

Contact email: alisha.dawra@crescendogroup.in
Job ref: 38705
Published: 9 months ago

WFM-Forecasting-Pune-3+ Years’ Experience

Opportunity for candidates with experience of WFM and forecast variance.

Location- Pune

Shift- UK Shift (Hybrid)

Your future employer:  A leading, global group with a strong foothold in specialty financial services serving millions of customers across the full spectrum

Responsibilities:

  • Forecasting and capacity modeling

    • Analysis of historic trends to predict future volumes

    • Create capacity plan and review the same on an agreed frequency i.e. Actual v/s projected capacity

  • Ensures that all reports originating from the team are accurate, relevant and reliable

  • Complete root cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness

  • Resource Management including accurately tracking all/any movement of headcount (attrition, new recruits)

  • Ensuring that all headcount databases are accurate and aligned

  • Work closely with the operations team to analyze and help improve their delivery processes

  • Assist with projects and other duties as requested or assigned

Requirements:

  1. Min 3 years of experience in WFM team with experience in trend analysis

  2. Spread sheets with formula application and/or database software (Excel, Access)

  3. Knowledge in Automatic Call Distribution Technology and experience with Forecasting/ Scheduling software – preferred though not mandatory.

  4. Advanced MS Office

 

What’s in it for you:

  1. A profitable organisation leading to personal and professional growth.

  2. A healthy work-ecosystem and culture.

Reach us:

If you think this role is aligned with your career, kindly write me an email along with your updated CV on alisha.dawra@crescendogroup.in