WFM-Forecasting-Pune-3+ Years Experience

Location: Pune
Discipline: Workforce Management
Job type: Permanent
Contact name: Alisha Dawra

Contact email:
Job ref: 38705
Published: 13 days ago

WFM-Forecasting-Pune-3+ Years’ Experience

Opportunity for candidates with experience of WFM and forecast variance.

Location- Pune

Shift- UK Shift (Hybrid)

Your future employer:  A leading, global group with a strong foothold in specialty financial services serving millions of customers across the full spectrum


  • Forecasting and capacity modeling
    • Analysis of historic trends to predict future volumes
    • Create capacity plan and review the same on an agreed frequency i.e. Actual v/s projected capacity
  • Ensures that all reports originating from the team are accurate, relevant and reliable
  • Complete root cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness
  • Resource Management including accurately tracking all/any movement of headcount (attrition, new recruits)
  • Ensuring that all headcount databases are accurate and aligned
  • Work closely with the operations team to analyze and help improve their delivery processes
  • Assist with projects and other duties as requested or assigned


  1. Min 3 years of experience in WFM team with experience in trend analysis
  2. Spread sheets with formula application and/or database software (Excel, Access)
  3. Knowledge in Automatic Call Distribution Technology and experience with Forecasting/ Scheduling software – preferred though not mandatory.
  4. Advanced MS Office


What’s in it for you:

  1. A profitable organisation leading to personal and professional growth.
  2. A healthy work-ecosystem and culture.

Reach us:

If you think this role is aligned with your career, kindly write me an email along with your updated CV on