Analyst-Incident Management

Location: Gurgaon
Discipline: Service Management
Job type: Permanent
Contact name: Manisha Jha

Contact email:
Job ref: 38921
Published: 9 months ago

Incident Management Analyst - (6-11 Years)

Location: Gurgaon,Mumbai,Pune,Mumbai,Bangalore

Your future employer:

Founded in 2001, it is based in San Francisco and employs 450 professionals across offices in San Francisco, Los Angeles, New York, Chicago, London, Singapore, Dubai and Gurgaon

It combines Decision Engineering with advanced analytics to transform how companies across the globe make decisions. Over a decade of global services expertise includes big data, advanced analytics, predictive modelling, marketing analytics, CRM, IoT solutions and data management services.

Together, these products and services empower Fortune 1000 companies to make better marketing investments, create more lucrative customers, achieve operational excellence and compete at a higher level


  • Minimum 2 years if experience working with incident management, ticketing platforms like JIRA, SNOW

    • Good understanding of different lifecycle stages of incidents from creation till closure

    • Analytical mindset with ability to triage data issues, understanding the challenge.

    • Technical ability to perform initial analysis of issues alongside stakeholders and assign to appropriate owner.

    • Experience writing RCAs

    • Experience working on on-prem Data Warehouse (Teradata, Hadoop etc.)

    • Experience working on Cloud Data Warehouse (AWS etc.)

    • Strong SQL skills (minimum 7 /10)

    • Use of Microsoft Office Tools (Excel, Word)

    • Understanding of data lineage concepts

    • Data quality domain knowledge

    • Able to communicate complex data findings to non-technical stakeholders in a clear and concise manner.

    • Able to collaborate with other teams to understand and articulate data issues.

What is in it for you?

  1. An opportunity to be a part of the Global Technology team as well as the Global Service Delivery team in India.

  2. Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

Reach Us:

If you think this is the right opportunity for you, feel free to apply or forward your application with your updated resume at for further discussions.


Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment.

We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Keywords: Crescendo Global, Crescendo, Jobs in India, Jobs in Gurgaon, Jobs in Noida, Jobs in Bangalore, Jobs in Mumbai, Jobs in Pune, Jobs in Incident Management, Jobs in Jira, Jobs in SQL,Jobs in ETL