Consultant (Digital Transformation/Customer Interaction) - Consulting/Shared Services - Gurgaon/Pune - 8+ years

Location: Pune
Discipline: Sales & Marketing, Business Transformation, RFP & Sales Support
Job type: Permanent
Contact name: Deepika Seth

Contact email:
Job ref: 38231
Published: 9 days ago

Consultant (Digital Transformation/Customer Interaction) - Consulting/Shared Services - Gurgaon/Pune - 8+ years

Location: Gurgaon/Pune (Hybrid)

We are looking out for a consulting professional coming in with at least 8+ years of professional work experience in digital transformation projects within the customer interaction space.

You will be responsible for identifying key opportunity areas within the client processes and lead Lean/Six sigma/transformation projects to facilitate process improvement and channel efficiency improvement. 

Your future employer: One of the leading business process management companies. 


  1. Providing Solution RFPs / RFIs / Proactive proposals focused on Cx Transformation for existing as well as Prospect clients.

  2. Identifying key opportunity areas in conjunction with Process/Domain SMEs across geographies to come up with Transformation proposals and plan aligned to strategy and business outcomes

  3. Working with key senior stakeholders to steer the build-up and enhancement of the prioritized organizational capabilities

  4. Managing relationships and activities in conjunction with Business Partners (Operations, Capability, IT, Client Partners)

  5. Managing the outcomes of the transformation and strategic initiatives, track delivery and govern key cross functional processes

  6. Supporting New Deals by giving Digital driven solutions and collaborate with cross functional teams to ensure successful submission Eg :-  Knowledge Management Solutions((Decision Trees / FAQ Bots) Cognitive Chatbots, Customer Interaction Analytics - Speech / Text / Data, Customer Journey Mapping Social media Analytics , Digital Dashboards etc.

  7. Should be a value architect & Innovation manager for any domain/Industry i.e. Insurance or CPS

  8. Must bridge any gap between the departments and maintain strong communications across all aspects of the company. 



  1. Minimum 8 -10 years of experience with at least 5 years in transformation for CIS Clients Preferred.

  2. Expertise in using MS Office & Excellent PPT skills

  3. Proven communication skills and ability to lead teams such as with knowledge harvesting, upskilling, innovation etc.

  4. Hands on experience in creating solutions and executing projects on RPA, chatbot, Omni channel platforms like Azure, Genesys, AWS ,Preferred.

  5. Possess strong organizational and time management skills

  6. Strong problem-solving skills, research and resolution skills, data analysis and multi-tasking skills

  7. Understanding of Lean Six Sigma Concepts & their applicability is Preferred

What's in it for you? 

  1. An opportunity to be a part of global team.

  2. Fast-tracked career growth opportunity. 

  3. Hybrid working model.

Reach Us: 

If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profiles on for a quick discussion on the opportunity.


Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Note: We receive a lot of applications on a daily basis so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been short-listed in case you don't hear back from us in 1 week. Your patience is highly appreciated.  

Profile Keywords: Crescendo, Crescendo Global, customer interaction, digital transformation, webchat, automation, speech analytics, consulting, transformation, punejobs, gurgaonjobs