Deputy Manager - Transactional Quality & Process Excellence (Six Sigma / Lean) - 5+ Years - Vizag

Deputy Manager - Transactional Quality & Process Excellence (Six Sigma / Lean) - 5+ Years - Vizag

Summary -
We are looking for a Deputy Manager – Transactional Quality & Process Excellence with strong exposure to shipping or transactional BPM environments to drive quality, compliance, and continuous improvement. The role requires hands-on experience in Lean Six Sigma, RCA, and process excellence frameworks, along with strong analytical and stakeholder management skills. This position will play a critical role in driving quality outcomes, client satisfaction, and operational stability within a high-volume service environment.

Location - Vizag

Your Future Employer -
A leading global business process management organization with a strong footprint in shipping and transactional operations, known for its structured quality frameworks and continuous improvement culture.

Responsibilities -

1. Driving transactional quality, process compliance, and continuous improvement across assigned processes.
2. Conducting root cause analysis, FMEA, and MSA for defect reduction and performance improvement.
3. Leading Six Sigma and Lean projects to improve CTQs, productivity, and quality metrics.
4. Managing client escalations and ensuring timely closure with sustainable corrective actions.
5. Monitoring quality dashboards, reports, and performance trends using data and analytics.
6. Coaching and guiding teams to improve adherence to SOPs, QMS, and quality benchmarks.

Requirements -

1. 5–8 years of experience in transactional quality, process excellence, or operational quality.
2. 2–3 years of hands-on experience in shipping, logistics, or BPM transactional processes.
3. Green Belt or Lean Six Sigma certified with strong exposure to DMAIC and RCA tools.
4. Working knowledge of Power BI, Excel, and data-driven quality reporting.
5. Exposure to client handling, escalations, and team management in a service environment.
6. Graduate in any discipline with strong communication and stakeholder management skills.

What’s in it for you -
• Opportunity to lead quality transformation in a large-scale global operations setup.
• Strong exposure to Six Sigma, analytics, and client-facing process excellence initiatives.
• Stable career path with learning, certification, and leadership development.
• Work in a high-impact role with visibility across operations and leadership.

Reach Us -
If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at payal.arora@crescendogroup.in

Disclaimer -
Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to equal opportunity employment and value diversity at our organization. All hiring decisions are based on merit, competence, and performance. We do not discriminate on the basis of race, religion, gender, age, sexual orientation, marital status, disability, or any other protected status.

Note -
Due to the high volume of applications, candidates who do not hear from us within one week should assume that their profile has not been shortlisted at this stage.

Profile Keywords -
Transactional Quality, Process Excellence, Lean Six Sigma, Shipping Operations, BPM Quality, RCA, FMEA, MSA, Power BI, Quality Management, Client Escalations, Continuous Improvement