Group Manager-Learning & Development (5+ years)
Looking for a working professional with more than 5 years of experience in soft skills/behavioural training, content development, operations. The candidate will be responsible for delivering trainings, content creation, interacting with leadership teams for leadership training and also implement training need analysis.
Your Future Employer: A leading business process management organization
To deliver training to employees following company training manuals, training plan & standards and publish relevant reports.
To gauge the post training performance of agents trained during the OJT period
To conduct soft skills, behavioural and leadership trainings
To evaluate and provide feedback to the training manager on amendments to the training material
Content Creation: Should be able to conduct TNI (Training Need Identification) and make changes in training plan accordingly
Knowledge Management: Ensure floor agents go through timely monthly check, floor refreshers, etc.
Stakeholder Management: Should be able to manage internal communication with peers, stakeholders
Minimum 5 years of experience in soft skills/behavioural and leadership training
Excellent communication skills
Knowledge of Psycho Metric tests
Time to time Travel involved
Profile Keywords: Learning and Development, Soft skills training, behavioural training, leadership training.
What is in it for you?
Working in a healthy and progressive environment
Enhancement of professional skills.
If you think this role is aligned with your career, kindly write me an email along with your updated resume on firstname.lastname@example.org for a confidential discussion on the role.
We are an equal opportunity recruitment firm and value diversity in the talent we identify for our clients. We do not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.