Group Manager-Operations – Blended (10+ years)
The client is looking for professional having 10+ years of experience in team handling into blended processes (Voice, non- voice, back-end).
Your future employer-
A leading, global group with billions of assets under management providing comprehensive financial services serving millions of customers.
Leading a team of 150 agents, Deputy Managers, Assistant Managers and SME's to perform effectively against set SLAs/KPIs
Executing strategies to improve your teams’ overall performance
Leading interventions to deliver change and transformation within the business adding value to the business
Managing teams with effective leadership, coaching and support
Working closely with other departments to ensure effective operations
Client Interactions and Management
Process Improvement through collaborations
Prior experience of Team handling for 2 years (Team Size : 100+)
. MS Office skills (Excel, Power point) are required. Power BI knowledge is a plus
Experience Data reading and interpretation skills.
Team Management and Coaching & Counselling Skills
Knowledge into Stakeholder Management
WHAT IS IN STORE FOR YOU:
Fast track career growth.
A stimulating working environment in an established brand.
Future career opportunities across a global organization.
Flexible benefits packages to suit your needs and lifestyle
If you think this role is aligned with your career, kindly write me an email along with your updated CV on Ambika.email@example.com for a confidential discussion on the role.
Disclaimer: Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.