Group manager- Operations- Blended- 10+ yrs

Location: Pune
Discipline: Strategy & Consulting
Job type: Permanent
Contact name: Ambika Tomar

Contact email:
Job ref: 36855
Published: 6 days ago

                                           Group Manager-Operations – Blended (10+ years)


The client is looking for professional having 10+ years of experience in team handling into blended processes (Voice, non- voice, back-end).


Location- Pune


Your future employer-

A leading, global group with billions of assets under management providing comprehensive financial services serving millions of customers.



  • Leading a team of 150 agents, Deputy Managers, Assistant Managers and SME's to perform effectively against set SLAs/KPIs

  •  Executing strategies to improve your teams’ overall performance

  •  Leading interventions to deliver change and transformation within the business adding value to the business

  •  Managing teams with effective leadership, coaching and support

  •  Working closely with other departments to ensure effective operations

  • Client Interactions and Management

  •  Process Improvement through collaborations



  • Prior experience of Team handling for 2 years (Team Size : 100+)

  • . MS Office skills (Excel, Power point) are required. Power BI knowledge is a plus

  •  Experience Data reading and interpretation skills.

  •  Team Management and Coaching & Counselling Skills

  •  Knowledge into Stakeholder Management



  • Fast track career growth.

  • A stimulating working environment in an established brand.

  • Future career opportunities across a global organization.

  • Flexible benefits packages to suit your needs and lifestyle


If you think this role is aligned with your career, kindly write me an email along with your updated CV on for a confidential discussion on the role.


Disclaimer: Crescendo Global is an ISO 9001:2015 certified Leadership Hiring consulting arm of Crescendo Group with expertise in mid to senior level niche recruitment. We are passionate about empowering job seekers and employers with an engaging memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status or disability status.