Group Manager - Transformational Quality - Insurance - 12+ years - Pune
Location - Pune (On-site)
Lead quality transformation across insurance processes through analytics, automation, and continuous improvement while owning performance metrics across global client operations.
Your Future Employer – A leading global organization in business transformation, operational excellence, and insurance domain innovation.
Responsibilities –
- Driving end-to-end reporting, analytics, and insights across client operations.
- Leading large transformation initiatives using Six Sigma, Lean, and automation.
- Managing dashboards and digital tools like Power BI/Tableau for business metrics.
- Driving VOC, CSAT, and NPS improvement actions.
- Facilitating best practice sharing and stakeholder engagement across functions.
Requirements –
- Black Belt certification – Mandatory.
- Should have led 2 Black Belt projects for Insurance clients – Preferred.
- Minimum 3–5 years of process excellence experience in BPM/KPO/Contact Centre.
- Strong knowledge of insurance processes (voice/back-office/blended).
- Excellent communication and dashboard reporting skills (Power BI/Tableau).
What is in it for you –
- Lead high-impact transformation initiatives in the insurance domain.
- Work with senior stakeholders across global time zones.
- Enhance your digital and operational analytics leadership footprint.
Reach us – If you think this role is aligned with your career, kindly write me an email along with your updated CV on abhishek.pushkar@crescendogroup.in for a confidential discussion on the role.
Disclaimer – Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note – We receive a lot of applications on a daily basis, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.
Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert!
Profile Keywords – Crescendo Global, continuous improvement, quality, business transformation, digital transformation, process improvement, process re-engineering, cost saving, cost reduction, operational excellence, SQL, Tableau, PowerBI, Advanced Excel